Support Engineer Jobs in Austria

In this role, you handle complex inquiries in 2nd level support, document all processes in the ticket system, and train users via phone or remote access on software functionality.

In this role, you plan and install network components, maintain them, and ensure the operation of complex systems. You will provide 3rd level support, conduct troubleshooting, and document your work.

Commissioning (configuration, parameterization) of our software systems, mostly carried out from our office, only occasionally connected with business trips lasting a few days Collaboration in the assembly and installation of our sensor and actuator...

In this role, you will handle technical requests, troubleshoot hardware and software issues, manage user accounts, collaborate with System Engineers, and maintain IT documentation.

In this role, you analyze source code and provide international customers with 2nd level support for our GTM suite. You document your knowledge and address technical inquiries promptly.

In this role, you handle 1st-level support cases focusing on Pimcore, create documentation, train end users, and collaborate closely with departments and external partners.

In this role, you lead a cross-site IT user support team, manage service levels, develop processes for continuous improvement, and optimize knowledge management to enhance service quality.

In this role, you lead problem management, manage critical incidents, oversee cost centers, and conduct regular status meetings with infrastructure teams to ensure smooth operations.

You analyze technical issues, process support tickets, train customers, and communicate with developers to identify errors and provide solutions while keeping the knowledge base up to date.

In this role, you respond to customer inquiries via email and chat, conduct video calls, and assist with onboarding. Additionally, you document feedback, manage a Facebook group, and perform quality assurance tasks.

In this role, you will be responsible for first and second level support, installing and managing IT systems while implementing technical requirements from various departments.

In this role, you will handle 1st-level support requests for around 2,100 users and be responsible for setting up and managing workplaces and hardware, including documentation in the ticketing system.

In this role, you provide technical support for our clients and develop solutions for issues, especially during on-call hours. You work with virtualization and other technologies.

In this role, you independently analyze and resolve support cases in the production environment, handle technical inquiries, and contribute to stable operations through monitoring and process documentation using tools like Jira and Kibana.

In this role, you independently analyze and resolve support tickets, collaborate closely with departments, and improve the SalesWorkspace through error management and documentation.