Job
In this role, you handle technical support requests, analyze system and network issues, and coordinate with specialists to ensure smooth operation of digital solutions.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- Are you technically savvy, enjoy finding solutions, and like working directly with customers?
- In this position, you can expect a varied role in an international technology environment.
- You support customers and partners with technical questions, analyze issues, and work with internal specialists to ensure the smooth operation of innovative digital solutions.
- Primary point of contact for customers and partners regarding technical questions and issues.
- Independent and solution-oriented handling of support requests (phone, email, and ticketing system).
- Analysis of system, network, and software issues.
- Coordination and consultation with 3rd-level support, as needed.
- Support with the installation, configuration, and commissioning of technical solutions.
- Consistent follow-up on open requests and sustainable problem-solving.
- Documentation of support processes, solutions, and relevant metrics.
Our expectations of you
Education
- Completed HTL education or ongoing or completed studies in the IT field.
Qualifications
- Knowledge of LAN, WLAN, cloud environments, Linux, and Windows is an advantage.
- Independent, structured, and customer-oriented work.
- Initiative and a strong ability to get things done, as well as confident and friendly communication.
- Willingness to travel and perform.
- Very good German skills, as well as good written and spoken English, round out your profile.
Experience
- Initial professional experience in IT support or technical customer service.
- Experience with remote support tools is a plus.
What we offer
- A healthy work-life balance.
- Long-term career planning.
- Friendly and competent team.
- A varied role with a high degree of personal responsibility.
- Good infrastructure and good public transport links.
- Attractive sports and health benefits.
- Excellent company cafeteria.
- Regular team events.
- The gross monthly salary for this position ranges from €3,400 to €4,000.
- Our client offers above-market compensation, depending on qualifications and experience.
Benefits
Health, fitness & fun
Work-Life-Integration
Higher take-home pay
Food & drink
Job locations
About your employer
IVM Technical Consultantsbezirk has been operating in Austria for over 40 years, specializing in technical and commercial software & IT solutions, electronics & electrical engineering, plant engineering & automation, and mechanical engineering & design.
- Established Company
- Onsite, Hybrid, Full Remote
- Consulting
More jobs
These jobs might also interest you
Servers & Systems: You continuously administer and develop our Windows and Linux server infrastructure. Virtualization & Storage: You manage Active Directory, Hyper-V, VMware, as well as our storage and backup systems. Network & Wi-Fi: You operate and...
We are one of the leading European manufacturers of innovative biomass heating systems (firewood, wood chips, pellets). Due to the strong demand for our products and the excellent future prospects for "renewable energy," we are expanding our team. ...
End-to-End Development:You accompany exciting software projects from the initial requirements analysis through implementation (e.g., with Spring Boot) to successful deployment. Microservices & Architecture:You design and develop robust, highly scalable...
