Job
In this role, you analyze complex IT issues, configure networks and cloud solutions, and implement security concepts to ensure a stable IT infrastructure for our corporate clients.
Job technologies
Your role in the team
- We are a modern IT service company and support corporate clients across all areas of IT infrastructure – from workstation systems and servers to networks, firewalls, and cloud solutions.
- To expand our team, we are looking for one IT Technician / IT Support Specialist (m/f/d) for Second- and Third-Level Support with a focus on networking, IT security, and cloud solutions (MS 365, Azure), full-time, with good German/English language skills and residing in Vienna or the surrounding area.
- Second- and Third-Level Support for our corporate clients
- Analysis and resolution of complex IT issues
- Planning, setup, and maintenance of networks (LAN/WAN/WLAN)
- Configuration and support of firewalls, VPNs, and security solutions
- Implementation and support of IT security concepts
- Administration of Windows servers, clients, and Active Directory
- Support and integration of cloud solutions (e.g., Microsoft 365, Azure, backup and cloud services)
- Participation in IT projects, migrations, and system transitions
- Documentation of work performed
Task distribution
- Maintenance, bug fixing7/10
- Client support6/10
- Documentation4/10
- Organisation4/10
Our expectations of you
Education
Completed IT training/education (e.g., IT technician, computer scientist) or comparable professional experience, at least 3–5 years of professional experience
Qualifications
- Very good knowledge of network technology (TCP/IP, routing, VLAN, VPN, WLAN)
- Very good knowledge of firewalls and IT security
- Good knowledge of cloud services (e.g., Microsoft 365, MS Azure, SharePoint)
- Independent, structured, and solution-oriented way of working
- Customer-oriented manner and team spirit
- German and English, spoken and written
- Residing in Vienna or the surrounding area
- Class B driver's license
Experience
Experience in First-, Second-, Third-Level Support
What we offer
- A secure position in a growing IT company
- Challenging and varied projects in networking, security, and cloud
- Direct contact with corporate clients and modern IT environments
- Ongoing training and certification opportunities
- Attractive, performance-based pay depending on qualifications
- A collegial, professional team
Benefits
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Wien
We are an IT service provider operating in the Greater Vienna and Lower Austria regions, as well as in Burgenland. We offer fast and hassle-free assistance to small and medium businesses. Moreover, we are also available during off-peak hours and can find a suitable solution for every problem.
- Digital Agency
- Hybrid, Onsite
- Internet, IT, Telecommunication
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