Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.473 € Gross/Month
- Location
- Linz, Innsbruck, Vienna, Gemeinde Schönwies
- Working Model
- Onsite
Job Summary
In this role, you analyze technical support cases, find solutions, and communicate them clearly to our customers while collaborating with our AI assistant and maintaining technical documentation.
Your role in the team
- As a Customer Technical Support Specialist, you are the central point of contact for complex technical support cases.
- You analyze complex technical issues, identify the root cause, and communicate solutions clearly to our clients, whether by phone, chat, or in writing.
- In this role, you will work with our internal AI-powered assistant, "CASABLANCA Intelligence Agency (CIA)," and leverage your technical expertise to solve problems efficiently.
- Processing and resolving complex technical support cases.
- Troubleshooting and analysis in technical environments (networks, interfaces, system configurations).
- Clear communication of technical contexts to clients.
- Ensuring compliance with SLAs as well as high service and solution quality.
- Work with our CIA for efficient case processing.
- Support with interface integrations and customer projects.
- Creation and maintenance of technical knowledge documentation.
- Close collaboration with Customer Success, Development, and IT.
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Our expectations of you
Qualifications
- Enjoyment of technology and troubleshooting in technical environments: You understand how an IP address works, and when the internet at home isn't working, you're the one who gets it back up and running.
- Computer skills beyond Office applications: you enjoy navigating systems, understand contexts, and find your way around quickly.
- Confident, structured approach to troubleshooting.
- The ability to explain technical matters simply and understandably.
- Empathy, helpfulness, and the commitment to find the right solution for every customer.
- Independent work with a high focus on quality and solutions.
- Very good spoken and written German skills.
- Good command of English.
Experience
- Experience in technical support, IT, or a comparable technical environment is desirable.
- Advantage: Experience in the hospitality or tourism industry or with PMS systems.
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What we offer
- New office in Vienna: modern workspace with good public transport connections and a growing team: you will be involved in shaping it from the start.
- Innsbruck: Modern city office with optimal public transport connection: Work with a view of the mountains.
- Schönwies Headquarter: Our modern campus with a pool, gym, and daily catering from our in-house kitchen.
- Personal Buddy System: your mentor accompanies you from day one.
- Development in focus: onboarding review after 5 months, annual review, and semi-annual check-in meetings.
- Team events and a real sense of togetherness.
- Daily meal allowance of €8 per office day.
- Employee benefit: exclusive deals and discounts.
- For this position, we offer an attractive, market-competitive salary.
- If you meet the above requirements, you can expect a minimum gross salary of €2473 per month (based on a full-time position / 38.5 hours per week).
- We will clarify the final salary in a personal interview.
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Benefits
Health, Fitness & Fun
- 👨🏻🎓Mentor Program
- 🚲Bicycle Parking Space
- ♿️No Physical Barriers
- 🎳Team Events
- 🏋🏿♂️Fitness Offers
- 🙂Health Care Benefits
Work-Life-Integration
- 🕺No Dresscode
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
- 🚌Excellent Traffic Connections
Food & Drink
More net
Job Locations
This is your employer
CASABLANCA hotelsoftware
Schönwies, Innsbruck, Wien, Linz
For over 30 years, Casablanca Hotelsoftware has been providing high-quality software and cloud solutions specifically designed for accommodation businesses of all sizes (hotels, apartments, guesthouses, etc.). We supply more than 2000 hotel industry customers with high-quality software and cloud solutions.
Description
- Company Size
- 50-249 Employees
- Founding year
- 1990
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Advertising, Marketing, PR, Internet, IT, Telecommunication, Hotel and Restaurant Industry, Tourism
Customer Technical Support Specialist
- Salary
- from 2.473 € Gross/Month
- Location
- Linz, Innsbruck, Vienna, Gemeinde Schönwies
- Working Model
- Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply