Job
In this role, you assist medical practices with technical inquiries regarding software, hardware, and networks, analyze issues, resolve them via remote access, and document requests in the ticket system while collaborating with 2nd level support.
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Job technologies
Your role in the team
- As an E-Health Support Specialist, you are the central technical contact person for our clients (medical practices).
- As the first point of contact, you assist our clients with all questions related to software, hardware, networks, and peripherals – clearly and on equal footing.
- You receive inquiries, classify them, and resolve them independently via phone and remote support – from user questions to technical issues.
- You analyze errors in our medical information systems, e-health solutions, and interfaces to third-party systems, and find pragmatic, sustainable solutions.
- You pass more complex technical cases in a structured manner to the 2nd Level Support and work closely with your colleagues.
- As a liaison, you pass on feedback from customer contact to product management & software development.
- After your onboarding, you will take turns on a regular on-call duty weekly and document all customer interactions transparently in the ticketing system.
Our expectations of you
Education
- You have an IT-related education (e.g., HTL, IT systems technician apprenticeship, or similar) or extensive experience in technical customer service, IT helpdesk, call center, or in a medical practice.
Qualifications
- Network fundamentals, Windows environments, hardware, and remote tools are not new to you – you quickly and confidently navigate IT topics.
- You are highly tech-savvy, enjoy familiarizing yourself with new systems, interfaces, and tools, and want to advance your career in IT support.
- Good MS Office skills as well as an interest in new technologies and AI.
- The customer is at the center for you: You are communicative and explain technical content in a way that everyone understands.
- You work solution-oriented, take responsibility, and remain calm and friendly even when things get stressful.
- Very good German skills for contact with doctors and practice teams complete your profile.
What we offer
- Meaningful activity: You work in the healthcare sector and make a direct contribution to improved patient care.
- Secure job with prospects: A crisis-proof position with the market leader in the industry and within a sustainably growing corporation.
- Onboarding & Development: Comprehensive training, mentoring, and ongoing professional and personal development.
- Modern work: modern infrastructure, modern tools, and a pleasant working environment.
- Regular working hours: predictable, consistent working times for a good work-life balance.
- Work culture: An uncomplicated, appreciative, dynamic team with flat hierarchies, short decision-making processes, and a "you" culture.
- Well-being: Numerous social events and a "Be Healthy. Feel Good." program – and yes, there are also fruit baskets & Co.
- For this position, we offer you a gross annual salary of €45,000 (full-time basis) depending on qualifications and experience, based on the IT collective agreement.
- Depending on qualifications and professional experience, a market-appropriate overpayment is of course possible.
Benefits
Higher take-home pay
Food & drink
Topics you will work on
Job locations
About your employer
Graz, Innsbruck, Salzburg, Steyr, Wiener Neudorf, Martinsried, St. Pölten, Wien, Sankt Pölten, Asten, Linz, Erlangen, Idstein, Koblenz, Bochum, Hamburg
The CGM Clinical Österreich GmbH (formerly known as Systema Human Information Systems GmbH) is the largest provider of medical software in Austria. This company headquartered in Steyr/OÖ optimizes all doctor and organizational activities within hospitals and health care facilities with its integrated information services.
- 250+ Employees
- 1972
- German, English
- Established Company
- Onsite, Hybrid, Full Remote
- Healthcare, Social Sector · Internet, IT, Telecommunication
Employer reviews
- Working conditions
- 3.8
- Team culture
- 3.4
- Career growth
- 3.6
- Engineering
- 3.2
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