Job
- Level
- Lead
- Location
- Graz
- Working Model
- Hybrid
- Job Field
- IT, Support, Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.954 € gross/month
Job Summary
In this role, you take on first and second level support, manage technical inquiries, conduct tests, and enhance support workflows and automation processes. You independently analyze and resolve technical issues.
Job Technologies
Your role in the team
- You will handle the first- and second-level support yourself and be the point of contact for our customers regarding disruptions, questions, and suggestions for improvement.
- You analyze and process requests independently through our ticket system, document solutions transparently, and escalate technical issues as needed.
- You work closely with the development team, clarify the root causes of errors, and accompany the corrections until feedback is provided to the clients.
- You plan and conduct functional and performance tests and contribute to software quality assurance.
- You improve support workflows, automation, and deployment processes, and evaluate where new tools and AI can provide meaningful support.
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Responsibility Distribution
New Features
Maintenance, Bug Fixing
Client Support
Documentation
Organisation
Meetings
Our expectations of you
Education
- You have training in an IT, software, or production environment (HTL, FH, or university).
Experience
- You have at least 3 years of experience in software support, ideally from a team of at least 3 people.
- You are familiar with the practices in First- and Second-Level Support and approach technical issues analytically and service-oriented.
- You possess technical know-how, preferably in the areas of networks, operating systems (Microsoft), and databases (Oracle, MSSQL).
- Knowledge of DevOps topics such as CI/CD, deployment, and monitoring is welcome.
- You work in a team-oriented, independent, and reliable manner, as well as solution-oriented, and you keep an overview even under pressure.
- You have very good German and good English skills.
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What we offer
- A diverse, committed team, varied activities, and autonomous work.
- A pleasant working atmosphere and regular joint events.
- A modern workplace with excellent public transportation connections.
- Various opportunities for advancement due to our flat hierarchy and dynamic company development.
- Exciting projects with large companies in the industrial sector.
- Training opportunities and home office.
- Fresh fruit, free drinks, and sweets for regular refreshment.
- Free parking, public transport ticket subsidy, and bicycle leasing.
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Benefits
Higher Take-Home Pay
- 🏝️Summer and Christmas Bonus
- 👴🏻Company Retirement Provision
- 📱Company Phone for Private Use
- 🚂Climate Ticket
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
GAMED
Graz
For over 25 years we've been developing software for Lean Production and optimizing production processes. Our solutions are used by some of the world's most well-known companies, with operations in South America, Asia, and the United States. We pride ourselves on providing long-term customer service that is always up to date with new challenges and cultural nuances.
Description
- Company Size
- 1-49 Employees
- Founding Year
- 1985
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Internet, IT, Telecommunication
Application Support Engineer
- Salary
- from 3.954 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.702 € net/month
- Location
- Graz
- Working Model
- Hybrid
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply
