Job
- Level
- Lead
- Job Field
- IT, Support, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.954 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid
Job Summary
In this role, you serve as the main contact for first- and second-level support, handle incident reports, and collaborate closely with the development team on optimizations and automation processes.
Job Technologies
Your role in the team
- You are the primary contact point for First- and Second-Level Support.
- You handle fault reports, improvement suggestions, and other customer inquiries reported via our ticket system independently and document them.
- You are responsible for quality control.
- You work closely with our development team.
- You actively contribute to the improvement of internal processes, focusing on automation, deployment procedures, and DevOps methodologies, particularly with the aid of AI.
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Responsibility Distribution
New Features
Maintenance, Bugfixing
Client Support
Documentation
Organisation
Meetings
Our expectations of you
Education
- Ideally, you have completed training in an IT, software, or production environment (HTL, FH, university) and have at least 3 years of professional experience in a similar position.
Experience
- You possess solid technical expertise, preferably in the areas of networks, operating systems (Microsoft), and databases (Oracle, MSSQL).
- DevOps skills (e.g., CI/CD, deployment processes, monitoring) advantageous
- You are communicative, responsible, service-oriented, and solution-oriented.
- Your working style is characterized by analytical thinking, initiative, and a high quality awareness.
- You have good German and English skills.
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What we offer
- A diverse, dedicated team, varied activities, and autonomous work.
- A pleasant working environment and regular joint events
- A modern workplace with excellent public transportation connections
- Various opportunities for advancement due to our flat hierarchy and dynamic company development.
- Exciting projects with large companies in the industrial sector
- Further training opportunities and home office
- Fresh fruit, free drinks, and sweets for regular refreshment
- Free parking, subsidy for public transport tickets, and bicycle leasing
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Benefits
Work-Life-Integration
- ⏰Flexible Working Hours
- 🏠Home Office
- 🚌Excellent Traffic Connections
- 🅿️Employee Parking Space
- 🕺No Dresscode
More net
- 🚎Public Transport Allowance
- 🛍Employee Discount
- 🎁Employee Gifts
- 👴🏻Company Retirement Provision
- 🚙Poolcar
- 🏝️Summer and Christmas Bonus
Health, Fitness & Fun
- 🚲Bicycle Parking Space
- ⚽️Tabletop Soccer, etc.
- 🎳Team Events
- 🙂Health Care Benefits
- 🧠Mental Health Care
- 🚲Jobbike
- 💰Team Budget for Free Use
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
GAMED
Graz
For over 25 years we've been developing software for Lean Production and optimizing production processes. Our solutions are used by some of the world's most well-known companies, with operations in South America, Asia, and the United States. We pride ourselves on providing long-term customer service that is always up to date with new challenges and cultural nuances.
Description
- Company Size
- 1-49 Employees
- Founding year
- 1985
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Internet, IT, Telecommunication
Application Support Engineer
- Salary
- from 3.954 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply
