Job
In this role, you take on first and second level support, manage technical inquiries, conduct tests, and enhance support workflows and automation processes. You independently analyze and resolve technical issues.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- You will handle the first- and second-level support yourself and be the point of contact for our customers regarding disruptions, questions, and suggestions for improvement.
- You analyze and process requests independently through our ticket system, document solutions transparently, and escalate technical issues as needed.
- You work closely with the development team, clarify the root causes of errors, and accompany the corrections until feedback is provided to the clients.
- You plan and conduct functional and performance tests and contribute to software quality assurance.
- You improve support workflows, automation, and deployment processes, and evaluate where new tools and AI can provide meaningful support.
Task distribution
- New features5/10
- Maintenance, bug fixing5/10
- Client support10/10
- Documentation7/10
- Organisation2/10
- Meetings5/10
Our expectations of you
Education
- You have training in an IT, software, or production environment (HTL, FH, or university).
Experience
- You have at least 3 years of experience in software support, ideally from a team of at least 3 people.
- You are familiar with the practices in First- and Second-Level Support and approach technical issues analytically and service-oriented.
- You possess technical know-how, preferably in the areas of networks, operating systems (Microsoft), and databases (Oracle, MSSQL).
- Knowledge of DevOps topics such as CI/CD, deployment, and monitoring is welcome.
- You work in a team-oriented, independent, and reliable manner, as well as solution-oriented, and you keep an overview even under pressure.
- You have very good German and good English skills.
What we offer
- A diverse, committed team, varied activities, and autonomous work.
- A pleasant working atmosphere and regular joint events.
- A modern workplace with excellent public transportation connections.
- Various opportunities for advancement due to our flat hierarchy and dynamic company development.
- Exciting projects with large companies in the industrial sector.
- Training opportunities and home office.
- Fresh fruit, free drinks, and sweets for regular refreshment.
- Free parking, public transport ticket subsidy, and bicycle leasing.
Benefits
Food & drink
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Graz
For over 25 years we've been developing software for Lean Production and optimizing production processes. Our solutions are used by some of the world's most well-known companies, with operations in South America, Asia, and the United States. We pride ourselves on providing long-term customer service that is always up to date with new challenges and cultural nuances.
- 1-49 Employees
- 1985
- German, English
- Established Company
- Hybrid, Onsite
- Industry, Production · Internet, IT, Telecommunication
More jobs
These jobs might also interest you
Servers & Systems: You continuously administer and develop our Windows and Linux server infrastructure. Virtualization & Storage: You manage Active Directory, Hyper-V, VMware, as well as our storage and backup systems. Network & Wi-Fi: You operate and...
Microsoft 365 & Identity + Active Directory: You manage our M365 environment (Entra ID, Intune, Exchange Online, Defender) and drive forward the Entra ID hardening (Conditional Access, MFA, Privileged Identity Management). You oversee our Active...
DEWETRON – measurable differently. Do you want to actively drive test automation instead of just manual testing? Do you enjoy working on complex hardware and software systems used worldwide in the development of e-mobility, aerospace, and energy, and...