Job
In this role, you will be the first point of contact for employee IT inquiries, handling issues via phone, email, or ticket systems, while providing hands-on support for devices and addressing software problems on-site.
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Job technologies
Your role in the team
- You are the first point of contact for our employees for any questions or issues relating to IT workstations, applications, and access.
- Receiving, logging, and prioritizing requests and incident reports (ticketing system, phone, email)
- Analysis and resolution of issues with workstations, software, peripherals, and user accounts at our locations
- Escalation of complex cases to 2nd-level support with a clear description of the issue
- Setup, installation, maintenance, and replacement of IT end-user devices, as well as workplace support at our locations throughout Lower Austria
- On-site support and troubleshooting at our locations throughout Lower Austria
- Support with updates, maintenance work, and basic monitoring tasks
- Maintaining the knowledge base, guides, and technical documentation
- Participation in the 24/7 on-call rotation
Our expectations of you
Education
- IT-related training or equivalent practical experience in IT support
Qualifications
- Class B driving licence
- Confident use of Microsoft Windows and Office applications
- Knowledge of macOS and experience using Apple devices is an advantage
- Basic knowledge of networking
- Knowledge of Active Directory/user administration, Linux (e.g. Debian), and virtualization (VMware) is an advantage.
- Friendly, service-oriented demeanor and clear communication, including with non-technical users
- Structured, reliable working style and resilience
- Analytical thinking and willingness to learn
- Very good written and spoken German skills and good written and spoken English skills
- Willingness to participate in the on-call rotation
Experience
- Experience in a support environment is an advantage; entry-level candidates are welcome.
- Experience with ticketing systems is an advantage
What we offer
- Employment relationship with a gross monthly salary starting at €3,230.80 (information provided in accordance with the Equal Treatment Act, based on full-time employment)
- Targeted training for the role, with our experienced team members supporting you as you get up to speed with your new responsibilities.
- Provision of a laptop and mobile phone
- Modern, well-equipped workstations
- Flexible working hours in a 24/7 operation
- Option to work from home (by arrangement)
- A highly collaborative work environment in a highly motivated team
Benefits
Work-Life-Integration
Job locations
About your employer
Mödling
The 144 Notruf Niederösterreich is the central dispatch point for various emergency services in Austria, especially medical and rescue services.
- Established Company
- Onsite, Hybrid, Full Remote
- Public Service, Unions
Employer reviews
- Working conditions
- 4.2
- Career growth
- 3.0
- Team culture
- 3.0
- Engineering
- 2.9
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