Job
In this role, you will analyze issues in IT support, manage Windows clients and mobile devices, and develop solutions through digital processes and AI tools to enhance efficiency.
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Job technologies
Your role in the team
- Do you enjoy getting to the bottom of technical problems and helping people with clear, easy-to-understand solutions? You’ll make sure our colleagues can rely on IT in their day-to-day work.
- Together, we’ll take our IT support to the next level—for satisfied users and a support experience that delights our customers. Our IT mindset sets the direction: Digital first, AI native, and Automation Always.
- You keep our workstations ready to go: You support Windows clients, notebooks, and peripheral devices, ensuring smooth operations.
- You make mobile working possible: You set up smartphones running iOS and Android and manage them using our mobile device management solution.
- You find solutions: In 1st and 2nd level support, you analyze errors, resolve issues, and assist our users.
- You keep IT up to date: You install, configure, and update hardware and software.
- You live and breathe digital: You help shape digital support processes and make knowledge and solutions easily accessible through self-service offerings.
- You think AI-native: You use approved AI tools as a natural part of your work to support troubleshooting, solution development, and documentation. You critically review the results and handle data responsibly.
- You embrace Automation Always: You question manual routines, identify automation opportunities, and implement improvements together with the IT team.
- You make knowledge actionable: You document incidents, solutions, and technical standards in a clear and understandable way.
- You take responsibility: You organize your own area of work independently, manage your own task packages, and work closely with your IT colleagues.
Our expectations of you
Education
- Your background: Completed IT training or an equivalent qualification.
Qualifications
- Your eye for improvement: You enjoy simplifying processes and automating repetitive tasks.
- Your ability to connect with people: You’re service-oriented, communicate clearly, and enjoy interacting with users.
- Your way of working: You work independently and reliably, set priorities, and take responsibility.
- Your team spirit: You share your knowledge, support others, and are eager to develop your professional skills.
- Your language skills: You communicate confidently in German and English—when interacting with our international colleagues and providing day-to-day support.
Experience
- Your experience: Initial hands-on experience in IT support, client management, or mobile support.
- Your mobile expertise: Experience with smartphones and mobile device management solutions.
- Your access to AI: Initial hands-on experience with generative AI tools such as Microsoft Copilot or ChatGPT. You can formulate clear prompts and assess the quality of the results.
What we offer
- We offer flexible working hours, remote work, and a family-friendly company culture.
- At KEBA, we also work in an agile, role-based and self-organized way, far removed from rigid hierarchies.
- We’ll give you a great start with our onboarding program and support your personal and professional development through a wide range of training and development opportunities (internal and external training in hard and soft skills, a leadership program, and much more).
- Exciting tasks await you, offering plenty of scope to shape things, take responsibility, and bring your ideas to life in forward-looking industries within an international work environment.
- Our range of working time and leave models, along with a comprehensive health and fitness program (including psychological support, meditation, and a resilience program), makes it possible.
- An appreciative, team-oriented company culture, along with feedback and resolving tensions together, forms the foundation of how we work together.
- As an AI-native company, we work with artificial intelligence every day, and it is also part of our products.
- Comprehensive training helps you make the most of their capabilities.
- With your curiosity, expertise, and ideas, you contribute to our KEBA mission: making people’s lives and working environments easier.
- You also have plenty of options for getting to work: Our Linz office is easily accessible by tram, bus, and the Mühlkreisbahn railway.
- If you prefer cycling, you can take advantage of our company bike benefit.
- You can expect an attractive salary in line with market rates.
- The minimum salary for a full-time position is EUR 3,200.00 gross per month.
- Of course, we offer more, depending on your qualifications and professional experience.
Benefits
Health, fitness & fun
Work-Life-Integration
Higher take-home pay
Food & drink
Topics you will work on
Job locations
About your employer
Linz
KEBA was founded in 1968 and is now an internationally operating company that draws its success from technological innovation, high quality standards, and the dynamism and enthusiasm of its employees. With headquarters in Linz, Austria, KEBA has numerous branches throughout Europe, North America and Asia.
- 1968
- Established Company
- Onsite, Hybrid, Full Remote
- Industry, Production · Electronics, Automatization
Employer reviews
- Engineering
- 3.3
- Team culture
- 3.3
- Career growth
- 3.0
- Working conditions
- 4.2
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