Senior Global Product Support Engineer

New

Lam Research AG

Job

In this role, you will be responsible for the technical analysis, maintenance, and installation of complex electro-mechanical systems, conducting fault diagnostics, and implementing effective solutions to minimize downtime.

Job summary

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Your role in the team

  • Responsible for providing high-quality on-site repair and maintenance services for complex electromechanical systems.
  • Analytical troubleshooting of technical problems down to the component level.
  • Performs complete installation/relocation start-up services.
  • Troubleshoot equipment problems and conduct diagnostic procedures to isolate issues, take steps to minimize downtime or system interruptions, and eliminate equipment malfunctions.
  • Determine corrective actions as required.
  • Installations and/or relocations of equipment at customers' sites.
  • Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.
  • Assist with complex field modifications and updates as released in Engineering Change Notifications.
  • Maintain records and reports as required to properly coordinate activities with supervisors and customers.
  • Planning, management, and execution of projects of a limited scope and duration.

Our expectations of you

Education

  • Technical education in electronics, engineering, or another relevant field of study (bachelor’s degree).
  • Work independently, collaboratively as part of a team, or with customers to complete assignments with minimal supervision and a high degree of accuracy and attention to detail.

Qualifications

  • Able to work rapidly for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location.
  • Understand and work from electrical and mechanical schematics and diagrams.
  • Ability to interpret operation manuals to determine the root cause of tool failures.
  • Perform effectively in a demanding environment with changing workloads.
  • Adhere to customer rules and policies regarding worksite behavior and safety.
  • Able to travel frequently (> 75%).

Experience

  • Min. 3 years of equivalent work experience.
  • Experience in Microsoft Office Suite.

What we offer

  • This position is subject to the minimum salary specified in the collective agreement for the metalworking industry, occupation group F, depending on educational background.
  • A higher payment is negotiable depending on education, expertise and skills.
  • The monthly salary is paid 14 times per year.
  • Flexitime model: 38.5 hours/week, core hours (Mon–Thu 9:00–15:00, Fri 9:00–11:30).

Benefits

Job locations

Map of the job locations
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  • Location Villach
    Kärnten, Austria

About your employer

Lam Research Corporation has been one of the largest manufacturers of manufacturing machines for the semiconductor industry for over 30 years. The company has 6600 employees worldwide and branches in all of Asia, Europe, and North America.

Company size
250+ Employees
Founding year
1980
Language
English
Company type
Established Company
Work model
Onsite, Hybrid
Industry
Electronics, Automatization
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Senior Global Product Support Engineer

Lam Research AG