Job
In this role, you provide technical support to dealers, perform diagnostics, document solutions, and collaborate closely with the after-sales team to ensure quality standards are met.
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Your role in the team
- Technical support and consulting for dealers (hotline, tickets, remote support)
- Technical diagnosis of customer cases (analysis, reproduction, documentation)
- Deriving corrective actions or managing escalations with the local manufacturer team to resolve issues
- Direct communication with the After-Sales Technical Support Manager appointed by the manufacturer in Austria
- Drafting bulletins and technical information letters
- Ongoing coordination with MG Europe on quality development (field-related topics, feedback loops)
- Review and approval of warranty repairs (warranty and goodwill processes)
- Contributing to training sessions for technicians: preparing materials and, where applicable, delivering sessions independently
- Participation in European training sessions on new products and technologies; knowledge transfer across the network
Our expectations of you
Education
- Completed technical training (e.g. automotive engineering, mechatronics, HTL) or an equivalent qualification
Qualifications
- Confident using diagnostic systems, technical documentation, and ticketing/warranty tools
- Very good written and spoken German and English skills
- Analytical thinking, structured approach to work, precise documentation
- Strong communication skills and a service-oriented approach when working with dealers and internal stakeholders
- Willingness to travel for selected training sessions/meetings
- Category B driving licence
Experience
- Professional experience in technical support, workshop diagnostics, or after-sales
What we offer
- Opportunity to set new trends in Customer Service & Experience
- Professional support throughout the onboarding process and tailored development opportunities
- Work in a dedicated, dynamic team with plenty of autonomy and career prospects
- A secure job in a strong and successful Austrian corporate group and with the up-and-coming MG brand
- Modern working environment at our location at Richard-Strauß-Straße 14, 1230 Vienna
- Attractive employee benefits within the group (e.g. top discounts on car purchases, spare parts, service and financial services, and much more)
- For this position, we offer a gross monthly salary starting at EUR 3,500. The actual salary will be agreed with you during a personal interview.
Benefits
Work-Life-Integration
Food & drink
Higher take-home pay
Job locations
About your employer
Seiersberg-Pirka, Wien
In today's interconnected world, a strong and attractive transportation offering is more important than ever. No Austrian company does this better than DENZEL Gruppe: as an importer of leading global brands, provider of major car brands with its own branches in the biggest cities, and creator of comprehensive and innovative service concepts like DENZELCARE.
- 1934
- Established Company
- Onsite, Hybrid
- Vehicle Manufacturing, Supplier · Trade
Employer reviews
- Engineering
- 2.8
- Working conditions
- 3.3
- Team culture
- 3.1
- Career growth
- 3.1
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