Job
In this role, you will advise and support over 900 clients using LearningSuite, respond to inquiries, conduct video calls, and assist with onboarding, setup, and feedback management.
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Job technologies
Your role in the team
- Customer Support Representative at LearningSuite: We are looking for tech-savvy and personable individuals to help us provide the best support for our customers.
- You advise and support our now more than 900 clients to help them get the most out of LearningSuite.
- During your onboarding, you will learn everything about using our software as well as professional communication with our clients.
- Your areas of responsibility:
- Responding to customer inquiries via email and support chat.
- Video calls with our clients (primarily German, but English is an advantage).
- Onboarding and kick-off calls with our clients to familiarize them with our software.
- Support in setting up various integrations & automations.
- Logging feedback and forwarding customer requests to the product team.
- Management of the active Facebook customer group and announcement of updates.
- Quality assurance of our software (bug documentation).
- Setup, installation, and configuration of established software tools.
- Connect software solutions via interfaces.
- User training & support.
Our expectations of you
Qualifications
- You are tech-savvy and well-versed in operating computers.
- You are outgoing and enjoy helping people.
- Precise work and diligence in completing tasks.
- You should be able to work independently as well as in a team.
- Ability to work on multiple projects simultaneously.
- You enjoy taking responsibility.
- You are flexible and can quickly shift priorities.
What we offer
- Gross salary: €2,600 - €3,800 (38.5 hours/week, no all-in).
- The salary is negotiable and can be discussed during a personal interview, depending on qualifications and professional experience.
- The best hardware: We provide everyone with height-adjustable desks, ergonomic chairs, as well as the sharpest 4K monitors and the latest MacBook Pro.
- Secure job: Every person we hire should grow with us in the long term.
- Great working atmosphere: The interaction among colleagues is collegial and supportive.
- Free Lunch: We enjoy healthy and delicious meals together every day – orderable via app.
- Home office possibility: We primarily work in the office to promote collaborative interaction, but 2 days of home office per week are permitted.
Benefits
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Our company, LearningSuite, was founded to tackle problems that others can't find solutions for. We combine technical expertise with creativity to come up with innovative solutions.
- 1-49 Employees
- 2021
- German
- Established Company
- Hybrid, Onsite
- Internet, IT, Telecommunication · Education System
Employer reviews
- Career growth
- 4.8
- Team culture
- 4.7
- Working conditions
- 4.9
- Engineering
- 4.5
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