Support Engineer Jobs in Vienna

In this role, you will support partners and customers with the configuration, implementation, and troubleshooting of Barracuda security solutions through various communication channels. You'll work with networks, servers, cloud, and multiple operating systems.

In this role, you advise internal colleagues on IT issues related to the online shop, handle incidents, categorize them, and resolve them in cooperation with 2nd and 3rd level support.

In this role, you will install, configure, and maintain the media asset management system, analyze monitoring data, and provide technical support to users.

In this role, you will provide on-site maintenance and support for voice and messaging core network elements in a cloud environment, acting as an interface between technical teams and Level 3 support.

In this role, you provide IT support for users, perform system administration, conduct training on IT applications, manage infrastructure, and create technical documentation to ensure operational clarity.

In this role, you handle technical support tickets, troubleshoot software and hardware issues, document solutions, and contribute to the knowledge base to enhance customer satisfaction.

In this role, you handle support requests from our staff and students, analyze and resolve hardware and software issues, and install IT devices and software both on-site and remotely.

In this role, you will configure and troubleshoot customer systems focused on Microsoft, VMWare, and storage technologies, handle incidents and manage patching, as well as maintain technical documentation.

In this role, you are the first point of contact for hardware and software issues, managing and providing support in the IT area.

In this role, you will handle 1st and 2nd level support inquiries, manage tickets, coach new colleagues, and assist in rollout projects.

Receiving and processing support requests via phone, email, and on-site. Collaboration with 2nd level support to resolve complex issues. Documentation and tracking of support requests in our ticket system. Support of daily operational activities in the...

Supervision and monitoring of Windows Server and client infrastructure. Troubleshooting, inspection, and debugging via remote support or on-site. Documentation via ticketing system. Contact person for all technical matters. Development of customized...

Technical Support Engineers are responsible for managing our customer support desk and parts of our internal service desk. Their main focus is to provide 1st level support to our customers. In addition, they provide 2nd-level support for more in-depth...

Contact person for eCommerce and OmniChannel topics internally and externally Professional prioritization, classification, and handling of issues and customer inquiries in the eCommerce sector. Setting up or implementing IT systems and interfaces...

Support, setup, and migration of IT systems, including Office 365, Windows clients, and Microsoft Exchange (M365). Support and operational involvement in the backend (e.g., user management in AD/Entra, permissions in the local filesystem, backup...