Job
In this role, you will address technical user inquiries, conduct complex error analyses, and manage the IT infrastructure using Microsoft technologies like Azure and Active Directory.
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Job technologies
Your role in the team
- Empathetic handling of technical user inquiries (by phone and in writing).
- Complex troubleshooting and early detection of major incidents.
- Support of the IT infrastructure, with a focus on Microsoft technologies (Windows Server, Active Directory, Office 365, Azure, etc.).
- Installation and support of software via remote maintenance.
- Documentation of activities in a ticketing system and escalation to other points of contact.
- Creating wow moments for our customers.
- Working hours: Monday to Friday, in shifts between 7:30 a.m. and 6:00 p.m.
Our expectations of you
Education
- Relevant IT training (IT/computer science apprenticeship, HTL/technical college qualification in network engineering, or similar) or very good general IT knowledge acquired through self-study.
Qualifications
- German at least C1 and English B2 are must-haves.
- Knowledge of Active Directory, Exchange, Azure AD, NTFS permissions, or security groups is an advantage.
- Empathy, open-mindedness, and conscientiousness are among your strengths.
Experience
- At least 2 years of experience in Customer Care or IT support preferred.
What we offer
- For this varied role, we offer a gross monthly salary starting at EUR 2,547 for full-time employment, in accordance with the collective agreement and depending on your qualifications and prior experience.
Benefits
Work-Life-Integration
Food & drink
Health, fitness & fun
Job locations
About your employer
PIDAS is a service company that specializes in the establishment, optimization and operation of customer service organizations like IT help desks and customer care centers.
- Established Company
- Full Remote, Hybrid, Onsite
- Internet, IT, Telecommunication
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