Support Engineer Jobs in Hausmannstätten

In this role, you will be the primary point of contact for IT inquiries in the online shop, addressing disruptions, categorizing requests, and resolving issues in the ITIL management tool alongside 2nd & 3rd level support.

Responding to customer inquiries via email and support chat. Video calls with our clients (primarily in German, but English is an advantage). Onboarding and kick-off calls with our clients to familiarize them with our software. Support in setting up...

You will be responsible for IT support, handling incident reports, preparing service operations, and ensuring a stable IT infrastructure, primarily focusing on Windows and Citrix environments.

You receive IT incident reports, questions, and change requests from our users. You are the interface between 1st and 2nd level support. You create and escalate complex trouble tickets, impressing with your attention to detail. You keep the knowledge...

Empathetic handling of technical user inquiries (by phone & in writing). Complex fault analysis and early detection of Major Incidents. Support of IT infrastructure with a focus on Microsoft technologies (Windows Server, Active Directory, Office 365,...

Initially, you will install and support our devices for customers and sales partners. In the mid-term, you will be the main contact person in 2nd level support for technical enquiries in terms of holistic customer care and the solution-oriented link...

Responding to and handling incoming customer inquiries (primarily 2nd level support). Collaboration with the Development Department. Support in quality assurance. Documentation. Development and maintenance of test systems.

As an IT support specialist, you handle tickets in a service desk system, international hotline calls, and direct end-user support — both on-site and remote. Together with your colleagues, you are responsible for maintaining and implementing new IT...

Lead problem management efforts, including external moderation and team improvements. Handle P1/P2 incident management and conduct 8D root cause analysis and lessons learned. Oversee a specific cost center regarding forecasting, purchase orders, and...

You will start in 1st level technical support to immerse yourself in the KNAPP world, our products and customers. Depending on your development/experience, the doors are open for 2nd or 3rd level support. You are an important factor in the ongoing...

As a Software Support Engineer in 2nd and 3rd level support, you are the contact person for our customers and ensure that incoming customer inquiries are processed quickly. With your strong service mentality, your technical affinity and your expertise...

You'll start in technical customer support, immersing yourself in the KNAPP world, our products, and the world of our customers. Depending on your development and experience, the doors to further development will be open. You will be responsible for...

As an IT supporter, you will handle tickets in a service desk system, international hotline telephone inquiries and direct end-user support - both on-site and remotely. Together with your colleagues, you are responsible for the maintenance and...

You support our solutions / application management team in 2nd level support for various applications. You monitor the performance of our services. You will work closely with our internal and external 3rd level support as well as our service line in...

Answering and handling incoming customer inquiries (primarily 2nd level support) You are responsible for the independent analysis Close cooperation with the development department Support with quality assurance Documentation of products Construction and...