Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.473 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- You receive IT incident reports, questions, and change requests from our users.
- You are the interface between 1st and 2nd level support.
- You create and escalate complex trouble tickets, impressing with your attention to detail.
- You keep the knowledge database up to date.
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Our expectations of you
Education
- Relevant IT education (IT/Computer Science apprenticeship, HTL/specialized school in network technology, or similar) or experience in customer care or IT support preferred.
Qualifications
- Solid knowledge of Microsoft Client operating systems as well as MS Office.
- Career changers with a strong IT affinity are also welcome!
- Good peripheral knowledge (printers, scanners, etc.).
- Ideally, knowledge in the area of networks and Active Directory.
- German at least C1 and English at B2 are must-haves.
- You enjoy helping people and solving problems.
- Additionally, you impress with your service-oriented personality - making people wow!
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
Location Graz
Schmiedlstraße 1
8042 Graz
Austria
This is your employer
PIDAS Österreich Gesellschaft m.b.H.
Graz
PIDAS is a service company that specializes in the establishment, optimization and operation of customer service organizations like IT help desks and customer care centers.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
1st Level IT Support
- Salary
- from 2.473 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid, Onsite
