Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.473 € Gross/Month
- Location
- Graz
- Working Model
- Onsite
Job Technologies
Your role in the team
- Empathetic handling of technical user inquiries (by phone & in writing).
- Complex fault analysis and early detection of Major Incidents.
- Support of IT infrastructure with a focus on Microsoft technologies (Windows Server, Active Directory, Office 365, Azure, etc.).
- Installation and support of software via remote maintenance.
- Documentation of activities in a ticketing system and escalation to other interfaces.
- Creating wow moments for our clients.
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Our expectations of you
Education
- Relevant IT education (IT/Computer Science apprenticeship, HTL/specialized school in network technology, or similar) or very good general IT knowledge through self-study.
Qualifications
- German at least C1 and English at B2 as must-have.
- Know-how in Active Directory, Exchange, Azure AD, NTFS permissions, or security groups is an advantage.
- Empathy, openness, and conscientiousness are among your strengths.
Experience
- At least 2 years of experience in Customer Care or IT Support preferred.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
Location Graz
Schmiedlstraße 1
8042 Graz
Austria
This is your employer
PIDAS Österreich Gesellschaft m.b.H.
Graz
PIDAS is a service company that specializes in the establishment, optimization and operation of customer service organizations like IT help desks and customer care centers.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
1st Level IT Support
- Salary
- from 2.473 € Gross/Month
- Location
- Graz
- Working Model
- Onsite
