Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.809 € Gross/Month
- Location
- Graz
- Working Model
- Onsite
Job Technologies
Your role in the team
- Initially, you will install and support our devices for customers and sales partners.
- In the mid-term, you will be the main contact person in 2nd level support for technical enquiries in terms of holistic customer care and the solution-oriented link between customers and our company.
- You will be responsible for generating and maintaining technical customer documentation for service and sales partners.
- You will provide solutions for customers mainly via remote support, but also on-site if required, and document all reported incidents in the ticket management system.
- You identify long-term improvements of product and process and actively bring them into the company's organization.
- You train and instruct our 1st level support partners.
- You contribute your own ideas for the development and continuous improvement of the training concept of our 1st level support.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- You are a team player and a technical all-rounder with good manual skills.
- You work independently, conscientiously, in a structured, pragmatic, and solution-oriented manner.
- You have a technical qualification in biomedical engineering, mechatronics or similar.
- You have excellent communication skills - both written and spoken (in English and ideally also in German).
- You are willing to travel, approximately 20%.
Experience
- You have relevant professional experience, ideally in the field of customer support or service for technically sophisticated devices.
- Ideally, you have experience with automated laboratory measurement systems and complaint management for IVD-R / ISO 13485.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Job Locations
Location Graz
Steiermark
Austria
Topics that you deal with on the job
This is your employer
MEON Medical Solutions GmbH & CoKG
Graz
MEON Medical Solutions creates high-quality, innovative medical products. Our strength lies in the comprehensive know-how of our employees in the field of medical diagnostics. The focus of our developments are diagnostic systems for professional use in hospitals (laboratory, Point Of Care) and by private physicians.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Onsite
- Industry
- Healthcare, Social Sector
Technical Support Engineer
- Salary
- from 3.809 € Gross/Month
- Location
- Graz
- Working Model
- Onsite
