Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Graz
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- As a Software Support Engineer in 2nd and 3rd level support, you are the contact person for our customers and ensure that incoming customer inquiries are processed quickly.
- With your strong service mentality, your technical affinity and your expertise in our web applications, you and your team will help ensure that the concerns and technical problems of our international customers are always resolved competently and on time.
- Support for our customers from German-speaking countries as a single point of contact for all inquiries.
- Acceptance, prioritization, processing, documentation and closure of all service requests in Jira.
- Support and advice to our customers on questions regarding the use and configuration of our software products.
- Initial analysis of reported faults and software errors.
- Planning and coordination of patch deliveries.
- Creation and maintenance of entries in our knowledge database.
- No call center activity.
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Our expectations of you
Qualifications
- Strong technical understanding and the ability to understand complex application areas.
- Enjoy using and teaching complex software and solving customer queries as part of a team.
- Confident communication skills and good expression in German and English.
Experience
- Initial experience in technical support, customer service or a similar customer-facing role.
- Web hosting knowledge and experience in using SQL, HTML, CSS, JavaScript, Java are an advantage.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Job Locations
Location Graz
Steiermark
Austria
Topics that you deal with on the job
This is your employer
imc - information multimedia communication AG
Graz, Saarbrücken
We at imc are redefining learning – by changing the way we learn. Experts in the fields of strategy, technology and e-learning content work hand in hand to provide holistic and customised e-learning solutions – worldwide.
Description
- Company Size
- 250+ Employees
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Software Support Engineer
- Location
- Graz
- Working Model
- Hybrid, Onsite
