Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 42.000 € Gross/Year
- Location
- Graz
- Working Model
- Onsite
AI Summary
You will be responsible for IT support, handling incident reports, preparing service operations, and ensuring a stable IT infrastructure, primarily focusing on Windows and Citrix environments.
Job Technologies
Your role in the team
- IT support for troubleshooting reports via telephone hotline and ticket system for our locations in Austria.
- Troubleshooting hardware components or software solutions.
- Preparation, coordination, and organization of service deployments.
- Windows client management systems and Citrix environments.
- Operational activities to ensure a fail-safe IT infrastructure.
- Creation of instructions for knowledge transfer and process improvement.
- Comprehensive support of automotive manufacturer systems - primarily the Mercedes Benz and BMW brand worlds.
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Our expectations of you
Education
- Successfully completed vocational training, preferably in the IT sector.
Qualifications
- Broad IT foundational knowledge, preferably in the area of Windows operating systems and Citrix software, as well as solid knowledge in Cisco networking environments.
- Diagnostic competence in the troubleshooting process.
- Fluent German and good English skills in spoken and written form.
- Class B driver's license.
- Excellent team skills.
- Structured and analytical thinking as well as accuracy.
- Quick comprehension and courage to think outside the box.
- Well-groomed, open, and customer-oriented demeanor.
Experience
- Practical experience in IT support (onsite/remote/telephone) is advantageous.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Graz
Steiermark
Austria
This is your employer
Pappas Holding
Pappas Holding is one of the largest automotive trading companies in Central Europe. In four countries, around 20 premium brands are represented in more than 40 branches and 2,800 employees are on the payroll.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
IT Service Desk Specialist
- Salary
- from 42.000 € Gross/Year
- Location
- Graz
- Working Model
- Onsite
