Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 32.242 € Gross/Year
- Location
- Graz, Linz, Vienna
- Working Model
- Hybrid, Onsite
AI Summary
In this role, you will be the primary point of contact for IT inquiries in the online shop, addressing disruptions, categorizing requests, and resolving issues in the ITIL management tool alongside 2nd & 3rd level support.
Your role in the team
- You advise and support our internal colleagues as the first point of contact on IT topics in the online shop area.
- In your role as a Digital Support Contact Agent, you will handle the receipt, categorization, and resolution of requests and issues.
- In collaboration with 2nd & 3rd Level Support, you complete the customer requirements in an ITIL management tool.
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Our expectations of you
Qualifications
- Your passion for IT runs through your veins.
- You are characterized by a structured and independent way of working.
- You combine your analytical approach with a strong team spirit.
- You see mistakes as opportunities and use your network to analyze errors.
- Excellent German and English skills, as well as very good communication abilities and customer orientation, complete your profile.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
More net
Job Locations
Location Graz
Steiermark
Austria
Location Vienna
Austria
Location Linz
Oberösterreich
Austria
Topics that you deal with on the job
This is your employer
XXXldigital
Wels, Wien
Together, we at xxxldigital are working towards the future of furniture retail. Not only do we work in teams, but we also live by them - through our unity, sense of community and willingness to learn. We contribute our own ideas and actively shape the future on all digital touchpoints.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Advertising, Marketing, PR, Trade, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)4.2
Engineering
4.3Workingconditions
4.4Culture
4.2Career Growth
4.0
Digital Support Contact Agent
- Salary
- from 32.242 € Gross/Year
- Location
- Graz, Linz, Vienna
- Working Model
- Hybrid, Onsite
