ServiceNow Jobs in Austria

In this role, you will develop custom ServiceNow solutions, conduct training sessions, and integrate ServiceNow into existing IT systems while working closely with clients.

Creation, execution and maintenance of automated and manual test cases, mostly based on requirements and user stories Analysis, documentation and reporting of test results Evaluation of error returns and derivation of improvement measures Close...

In this role, you will be responsible for the strategic advancement of the ServiceNow platform, optimizing ITSM, ITBM, and Asset Management solutions in collaboration with stakeholders and project teams.

In this role, you enhance the ServiceNow Asset Management, conceptualize integrations, and maintain the data quality of the CMDB. You closely collaborate with internal and external teams.

Development of sustainable automation for operating systems (Linux and Windows). Development and implementation in cloud environments (Azure). Design and documentation of new processes as well as optimization of existing ones. Integration of new and...

Support and further development of the ServiceNow system for Raiffeisen Informatik and its clients. Coordination of business requirements with clients and creation of technical solution designs. Participation in the agile development process (stand-ups,...

Together with your team, you are responsible for actively managing Major Incidents. In this role, you serve as the central point of contact for customers as well as internal stakeholders in case of escalation. You actively contribute to the...

Lead and develop a global service desk team, including local section managers. Ensure standardized, high-quality IT support delivery across all regions. Monitor KPIs and SLA compliance using ITSM tools (e.g., ServiceNow, Jira). Act as escalation point...

Monitor and maintain IT/OT systems to ensure high availability and performance. Respond to production incidents swiftly to minimize downtime and meet SLAs. Provide direct support to shopfloor users for hardware, software, and connectivity issues....

Independent handling of 1st and 2nd level support requests for internal users. Independent execution of onboarding new users (hardware, software, access, permissions). Proactive handling and documentation of tickets in the ticket system ServiceNow....

You independently implement smaller IT projects and collaborate with colleagues on company-wide IT initiatives (e.g., implementing new software solutions, developing new solutions for our international departments). You analyze and optimize processes...

Lead and manage the NOC Green Team, ensuring effective and efficient operations. Oversee the daily activities of the team, providing guidance and support as needed. Ensure timely and accurate resolution of incidents and service requests. Collaborate...

Ensuring the completeness and data quality of the Configuration Management Database. Administration of the idoit CMDB until replacement by ServiceNow. Participation in the migration to the future group-wide CMDB (ServiceNow) within a group-wide, virtual...

Design and implementation of tailored ServiceNow solutions that meet the requirements of the organization or clients. Consulting on the selection and implementation of ServiceNow solutions, considering best practices. Collaboration with business and IT...

Lead problem management efforts, including external moderation and team improvements. Handle P1/P2 incident management and conduct 8D root cause analysis and lessons learned. Oversee a specific cost center regarding forecasting, purchase orders, and...