Job
- Level
- Senior
- Location
- Vienna
- Working Model
- Onsite
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 70.000 € gross/year
Job Summary
In this position, you consult clients on designing and optimizing ITSM processes, especially incident management, and conduct workshops and training to enhance service quality.
Job Technologies
Your role in the team
- Consulting our clients on the design and implementation of ITSM processes with a focus on Incident, Problem, and Major Incident Management.
- Design, implementation, and continuous optimization of incident management processes in accordance with ITIL best practices.
- Creation of process documentation, operating manuals, as well as SLA and OLA structures.
- Analysis of existing incident management processes and derivation of improvement measures, particularly regarding KPIs, escalation paths, as well as response and resolution times.
- Conducting workshops and training sessions for clients and internal teams.
- Support in the selection, configuration, and implementation of ITSM tools, such as ServiceNow or JIRA.
- Participation in tenders, proposal development, and presales activities.
- Technical contact person for our clients within the scope of ongoing projects and operational phases.
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Our expectations of you
Education
- Successfully completed studies in Computer Science, Business Informatics, or a related field.
Qualifications
- ITIL Foundation certification; higher ITIL certification levels are advantageous.
- In-depth understanding of ITSM processes, particularly incident, problem, change, and service level management.
- Strong analytical skills and a structured way of working.
- Knowledge of regulatory frameworks, such as KRITIS, NIS2, or NISG.
- Excellent communication skills.
- Very good spoken and written German skills, at least at C1 level.
Experience
- Several years of professional experience in IT Service Management as well as proven experience in Incident Management.
- Experience in consulting or supporting clients in the ITSM environment.
- Practical experience with common ITSM tools such as ServiceNow, BMC Remedy, or JIRA.
- Experience in developing operational concepts and operating manuals.
- Project management experience.
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What we offer
- A varied and responsible range of tasks, a collegial, team-oriented working environment, and all the benefits of a modern, forward-looking company.
- Our attractive benefits program includes, among other things:
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Benefits
Health, Fitness & Fun
Job Locations
About Your Employer
team Technology Management GmbH
team Technology Management GmbH ist ein mittelständisches Beratungsunternehmen, das Planungs-, Beratungs- und Projektmanagementleistungen bei der Auswahl und Anwendung moderner Informations- und Kommunikationstechnologien erbringt. Schwerpunkt der Geschäftstätigkeit sind kritische Infrastrukturen wie Straße, Bahn, Energie und öffentliche Sicherheit.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Senior ITSM Consultant
- Salary
- from 70.000 € gross/yearEstimated net salary based on the gross salary in the job ad.from 46.429 € net/year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
