Job
In this role, you will handle IT support tickets in ServiceNow, troubleshoot application and endpoint issues, manage user access, and collaborate with teams to improve IT operations and processes.
Job summary
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Job technologies
Your role in the team
- In this role, you'll be at the heart of delivering top-tier application and endpoint support, working hand-in-hand with second-line support engineers to resolve challenges efficiently.
- Playing a crucial role in ensuring smooth IT operations both at our headquarters in Salzburg and remotely across the EMEA region, you will collaborate with dynamic internal teams and external partners to enable seamless communication and deliver solutions with precision and speed, making a real impact on the success of our IT ecosystem.
- Ticket Management: Receive, manage, and resolve IT-related tickets through ServiceNow, ensuring efficient resolution within defined SLAs.
- First-Line Support: Provide initial troubleshooting, identify issues, and resolve IT problems for applications, endpoints, and network-related concerns.
- Onboarding & Offboarding: Set up and deactivate user accounts, access rights, and devices for new and departing employees—from account creation in Active Directory/Entra ID to device issuance and return.
- Collaboration: Work closely with second-line support engineers and external vendors (e.g., DELL, Canon, A1) to escalate complex issues and ensure resolution.
- Application and Endpoint Support: Offer support for business-critical applications and endpoint devices, ensuring they are operating optimally and are aligned with internal best practices.
- Communication: Collaborate with both internal and external stakeholders, coordinating solutions for various IT challenges.
- Knowledge Sharing: Contribute to improving the support environment by maintaining a knowledge base, sharing best practices, and collaborating with the global IT team within ASSA ABLOY Group IT.
- Continuous Improvement: Work to improve overall support processes and share suggestions for enhancing the user experience, increasing the efficiency of IT services.
Our expectations of you
Education
- Completed technical education (e.g., apprenticeship, technical college/HTL, vocational school) in IT—or, alternatively, comparable professional experience in IT support.
Qualifications
- Basic understanding of networking (DHCP, TCP/IP, VPN), hardware, and endpoint management on Windows and macOS.
- Confident use of remote support tools (e.g., TeamViewer) for remote maintenance and user support.
- Familiarity with Microsoft Teams for communication and collaboration.
- Basic understanding of AI chatbots and automation solutions in IT support.
- Strong problem-solving abilities with a systematic approach to troubleshooting IT issues.
- Good communication and collaboration skills to work effectively with internal and external teams.
- Ability to manage and prioritize multiple tasks in a fast-paced environment.
- Proactive, with a hands-on attitude toward problem-solving.
- Customer-oriented and solution-focused, always aiming for efficient service.
- Fluent in both German and English, written and spoken (German is a mandatory requirement).
- Up to 5% travel.
Experience
- At least 3 years of experience in IT support or a related field.
- Proficiency in Microsoft 365 and experience with ServiceNow or similar ticketing systems.
- Hands-on experience in user and access management with Active Directory and Microsoft Entra ID (Azure AD), e.g., account creation/deactivation, permission assignment, and password resets.
- Experience with Windows Autopilot and Mobile Device Management (Intune) for automated provisioning and management of devices and smartphones.
- An affinity for business processes, and experience working with business applications and support tools.
What we offer
- Flexible Hybrid Work Model: Achieve a better work-life balance with our adaptable hybrid working options.
- Meal Allowance: Benefit from a digital meal allowance designed to suit your preferences.
- Job Bike Leasing Program: Participate in our bike leasing program to promote a healthier and more active lifestyle.
- Transport Subsidy: Receive financial support for your Job Ticket to help with your daily travel costs.
- Extra Vacation Days: Take advantage of an optional additional week of vacation to recharge.
- Support Sustainability: Access electric vehicle charging stations in our parking area to support eco-friendly commuting.
- Global Collaboration: Work alongside an international team of specialists, sharing knowledge and insights from diverse backgrounds.
- Professional Growth Opportunities: Discover excellent chances for career development and skill enhancement.
- We offer a competitive salary based on your qualifications and professional experience.
- The minimum salary for this position under the collective agreement is EUR 2,535.00 gross per month for full-time employment.
- Your actual salary will be adjusted in line with the market based on your qualifications and experience.
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
SKIDATA AG
Klagenfurt, Grödig, Wals-Siezenheim
SKIDATA AG is a world-leading provider of access solutions and visitor management, with premium products including barriers, ticket machines, and cash registers.
- 1977
- Established Company
- Hybrid, Onsite
- Electronics, Automatization · Internet, IT, Telecommunication
Employer reviews
3.8Total(1 review)
- Engineering
- 3.0
- Career growth
- 3.5
- Team culture
- 0.0
- Working conditions
- 5.0
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