Job
In this role, you analyze business requirements and develop tailored ServiceNow ITSM solutions while leading workshops, drafting technical concepts, and driving projects independently.
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Job technologies
Your role in the team
- Analysis of business requirements and advising our clients on the optimization and digitalization of IT service processes.
- Design, implementation, and further development of ServiceNow ITSM solutions in the areas of Incident, Request, Change, Problem, and Knowledge Management.
- Conducting workshops, creating user stories, and developing technical solution concepts.
- Configuration and optimization of workflows, flows, service catalogs, service portals, as well as integration of adjacent systems.
- Assumption of technical responsibility in client projects as well as support in presales activities, effort estimations, and solution designs.
Our expectations of you
Qualifications
- Excellent knowledge of ServiceNow ITSM, Flow Designer, Catalog Builder, Knowledge Management, and ideally CMDB and Virtual Agent.
- Relevant ServiceNow certifications such as CSA or CIS ITSM, and ideally ITIL Foundation.
- Excellent communication skills in German and English, along with a professional demeanor and a strong understanding of effective communication at the client level.
Experience
- At least five years of professional experience in consulting and implementing ServiceNow solutions with a focus on ITSM.
- Structured and independent working style, strong assertiveness, high team orientation, and experience in leading project streams.
What we offer
- Ownership: You actively shape the future of a stable and simultaneously innovative company.
- Work-Life Balance: Flexible working hours, no core working hours, and an attractive home office policy.
- Perspective: Space for initiative and development opportunities within our specialist and leadership career paths.
- Benefits: job/climate ticket, meal allowance, sabbatical, offerings for physical and mental health.
- Salary: From €70,000 (all-in), we will define your individual package based on your qualifications and experience.
Benefits
Work-Life-Integration
Health, fitness & fun
Higher take-home pay
Topics you will work on
Job locations
About your employer
Brunn Am Gebirge
CANCOM is a trusted partner when it comes to helping companies transition into the digital age. We work closely with clients to help reduce IT complexity and pave the way for greater success through the use of state-of-the art technology solutions. Our comprehensive suite of services caters to the unique IT needs of businesses, organizations, and government institutions alike. With CANCOM, you'll get everything you need from A to Z in terms of tailored IT solutions.
- Established Company
- Onsite, Hybrid
- Consulting
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