Job
In this role, you will lead a User Support team, ensure efficient IT support, optimize processes according to ITIL, and handle tasks in incident management and user management.
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Job technologies
Your role in the team
- Technical and disciplinary management of the User Support team (7 people distributed across multiple locations) with responsibility for first-level support in all Mavie Med operations.
- Overall responsibility for a stable, SLA-compliant support operation - from efficient incident management and request fulfillment to the seamless transition of projects into operations.
- Leadership, motivation, and development of employees, as well as conducting regular feedback and goal-setting discussions.
- Ensuring personnel availability and the necessary expertise within the team in accordance with the company's requirements, as well as maintaining transparent, ongoing communication of operational activities to the users.
- Management and optimization of support processes according to ITIL (Incident, Problem, and Change Management) including ticket handling, documentation, and service levels in the central helpdesk system (ServiceNow).
- Responsibility for client hardware and software: standardization, license and procurement management, as well as mobile device management (Intune, Apple Business Manager).
- User management (on-/offboarding, Active Directory, various applications), printer management, and KIS standard support.
- Planning and execution of workplace reconfigurations, relocations, and rollouts.
- Close coordination with other departments of Mavie Med as well as participation in IT projects.
- Support in budget, planning, and development activities of the department.
Our expectations of you
Education
- Completed IT training and/or several years of professional experience in IT support.
Qualifications
- In-depth knowledge of Microsoft Windows, Microsoft 365, Windows Server basic administration, Active Directory, and Azure Cloud.
- Basic knowledge of Microsoft Exchange, Mobile Device Management, as well as printer and print server environments.
- Solid knowledge of ServiceNow or comparable ticket/helpdesk systems.
- Solid knowledge of common ITIL processes (Incident, Problem, and Change Management) and ideally an ITIL certification (e.g., ITIL Foundation).
- Knowledge of processes and workflows in healthcare facilities is an advantage.
- Fundamental knowledge and/or practical experience in project management.
- Decision-making ability, resilience, as well as an independent and solution-oriented work approach.
- Strong communication skills, customer orientation, and team spirit, as well as the ability to resolve conflicts and self-reflect.
- Willingness to travel between the Mavie Med locations.
- Fluent German and good English skills in spoken and written form (corporate language: German).
Experience
- First leadership experience and strong leadership skills are an advantage.
What we offer
- Our salaries are based on the collective agreement for Information Technology, your qualifications, and professional experience.
- If all requirements are met, your minimum monthly gross salary is EUR 5,444 on a full-time basis (IT collective agreement, ST2/experience level, all-in).
- Do you have more to offer than the minimum? So do we! Depending on your qualifications and experience, we will agree on your actual salary with attractive social benefits.
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
Mavie Med is a renowned company in the healthcare sector, focusing on private clinics and outpatient medical services. It offers a variety of treatments to ensure excellent patient care.
- Established Company
- Onsite, Hybrid
- Healthcare, Social Sector
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