Job
In this role, you will handle IT requests and incidents, support users with Microsoft 365 and devices, and enhance processes in Device Management. You will also conduct troubleshooting and contribute to the optimization of IT services.
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Job technologies
Your role in the team
- Actively shape the digital workplace and join our IT User Services team in Vienna today.
- As the central point of contact, you ensure smooth IT services and support our colleagues in their day-to-day work.
- First- and second-level support, including the handling and coordination of incidents and service requests.
- User support via ServiceNow (requests, incidents, hardware).
- Support for Microsoft 365, Windows clients, mobile devices, peripherals, and conference room technology.
- Management of device management (setup, administration, lifecycle, assets).
- Support endpoint management with Microsoft Intune (MDM, device status, troubleshooting).
- Support with deployments and rollouts (e.g., Autopilot, device configuration).
- Use of AI-powered tools for analysis, documentation, and process optimization.
- Monitoring tickets and ensuring compliance with service levels.
- Independent troubleshooting, resolution, and documentation.
- Maintenance and further development of the knowledge base and processes.
- Support with onboarding/offboarding, rollouts, and IT projects.
- On-site event and meeting support.
- Collaboration with internal IT teams and external partners.
Our expectations of you
Qualifications
- Completed HTL or technical college education with a focus on IT.
- Good knowledge of Microsoft Windows and Microsoft 365 (Teams, Outlook, OneDrive).
- Interest in AI tools in IT support.
- Technical understanding of IT infrastructure, networking, hardware, and modern workplace solutions.
- Strong service and customer orientation, with a passion for interacting with users.
- Strong communication skills, team spirit, and a structured approach to work.
- Independence, attention to detail, and willingness to pursue further training.
- Good command of German and English.
Experience
- Professional experience in IT and/or support.
- Experience with Intune, Modern Device Management, MDM, or Autopilot is an advantage.
- Experience with ServiceNow or a comparable ticketing system is desirable.
What we offer
- A varied role in a modern IT and workplace environment with direct user contact.
- Contribute to current topics such as Microsoft 365, Intune, automation, and AI-powered support.
- Opportunity to actively shape User Services and further develop processes.
- A collaborative team with open communication and short decision-making processes.
- A wide range of training and professional development opportunities.
- Career development opportunities in Modern Workplace, Endpoint, or Service Management.
- Modern tools and an environment that leaves room for new ideas.
- Attractive benefits (e.g. public transport pass, fitness allowance, social events).
- Your salary classification will be determined in accordance with the collective agreement and will range from EUR 35,658 to EUR 44,170 gross per year, depending on your professional experience.
Benefits
Food & drink
Higher take-home pay
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Wien, Linz
KPMG International is one of the world's largest providers of audit, tax and consulting services. With over 189,000 employees in 152 countries, we have more than a century of experience behind us.
- 189000
- Established Company
- Full Remote, Hybrid, Onsite
- Law, Finance, Economics
Employer reviews
- Team culture
- 4.6
- Engineering
- 3.6
- Working conditions
- 3.9
- Career growth
- 4.1
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