Job
In this role, you manage IT support tickets, provide Windows system and classroom tech support, assist network infrastructure maintenance, and create user documentation for staff and students.
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Job technologies
Your role in the team
- Helpdesk & Ticketing: Manage, prioritize, and resolve incoming support requests efficiently using our IT ticketing system, ensuring timely communication with end users.
- Windows Server & Desktop Support: Provide robust first- and second-line support for Windows operating systems, hardware, software installation, troubleshooting, and user account management (Active Directory / Entra ID).
- Classroom & EdTech Support: Maintain and troubleshoot interactive displays, projectors, audiovisual equipment, and student and staff devices to help ensure disruption-free learning environments.
- Infrastructure Maintenance: Assist in monitoring and maintaining local network infrastructure, Wi-Fi access points, printers and server backups under the guidance of senior IT staff.
- Documentation & Onboarding: Create clear technical guides for staff and students and assist with setting up new hardware and software deployments.
Our expectations of you
Education
- Proven experience (2+ years) in a dedicated IT support or helpdesk environment; experience within schools or educational institutions is a distinct advantage.
Qualifications
- Strong working knowledge of Windows 10/11 administration and Microsoft 365.
- Familiarity with basic networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
- Proficiency in using IT ticketing systems such as Jira, Zendesk, Freshdesk, or ServiceNow.
- Communication skills: Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users, students and staff.
- Language: Professional proficiency in English, both written and spoken, is essential.
Experience
- Hands-on experience with classroom audiovisual technology and interactive learning tools.
- Hands-on experience with PowerShell scripting for Windows administration, Microsoft 365 management, troubleshooting, and automation of routine IT tasks.
What we offer
- Competitive salary of €55,000 gross per annum, paid in 14 instalments.
- Full-time schedule (40 hours per week) with a healthy work-life balance.
- Opportunities for professional development and technical certifications.
- A collaborative, supportive and engaging working environment.
Job locations
About your employer
The Modul University Vienna is a private university in Vienna, Austria that was founded in 2007 with the support of the Wirtschaftskammer Wien (the Austrian Chamber of Commerce), Wiener Stadtverwaltung (Vienna City Administration), and other organizations. The university offers degrees entirely in English.
- 2007
- Established Company
- Onsite, Hybrid
- Education System
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