1st Level 2nd Level Support
3 job openings found.
Wüstenrot Gruppe
In this role, you will handle requests in 1st and 2nd level support, install hardware and software, and take care of setting up IT workplaces and mobile devices for employees.
ÖSW Österreichisches Siedlungswerk Gemeinnützige Wohnungs AG
Receiving and processing support requests via phone, email, and on-site. Data maintenance in Active Directory/Entra ID and M365. Collaboration with 3rd level support to resolve complex issues. Documentation and tracking of support requests in our ticket...
techbold network solutions GmbH
Telephone support and remote maintenance for clients, networks and servers. Collaboration or independent implementation of sub-areas of projects. Performance recording (ticket system) and system documentation. Processing of tickets related to Windows...
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ACP Österreich
IT Support Staff (1st/2nd Level) 38.5 hours Full-Time Entry-Level, Experienced IT & Service, IT Field Service, IT Support. Open since 07/07/2025.
Competent point of contact for various IT-related requirements and issues. Troubleshooting via phone, email, ticket system, and personal contact. Qualified fault analysis and ticket documentation. Intensive communication and collaboration with various...
Anton Paar GmbH
Independent processing of international IT requests via ticket. On-site and remote client support. Telephony support (landline and mobile). Installation and setup of hardware and software. Creation and maintenance of technical documentation.
TODAY Experts GmbH
1st Level Support and 2nd Level Support - mainly in the client area. User and rights management. Processing tickets. Independent problem analysis and troubleshooting. Remote maintenance, installations and end device management. Participation in projects...
1st and 2nd level support for customers. Processing of tickets related to Windows clients and network technology. Independent problem analysis and troubleshooting. Remote maintenance, installations and end device management. Monitoring and documentation.
SCHUHFRIED
As a technical support engineer, you will be the indispensable interface between SCHUHFRIED and our national and international customers. You will independently solve complex technical challenges related to our Vienna test system and ensure that...
Büroring Personalmanagement GmbH
You are the first point of contact for technical issues - by phone, email or ticket system. You analyze and classify incoming inquiries and find pragmatic solutions. Where necessary, you pass topics on to the back office and stay on the ball. You...
Otti & Partner
You independently resolve service requests (1st-3rd level) including error analysis and resolution. Conception and further development of the client/server/network structure. Planning, coordination and implementation of IT projects. You ensure that...
RI - Solution
You are the contact person for end users regarding all IT matters You are responsible for coordinating external service providers You support with service requests and fault reports, qualify and process them Analyze disruptions and develop sustainable...
Acceptance, categorization and prioritization of IT requests in the ticket system. Forwarding tickets to the appropriate support levels and departments. Support in the initial resolution of standard requests (1st level support). Monitoring and tracking...
Karriere Macher Personalmanagement Gmbh Co Kg
Processing customer inquiries (IT hotline) Troubleshooting and resolving IT problems (first-level and second-level support) Installation of clients using SCCM (including configuration of SCCM) Creating or adapting GPOs Planning, developing, and managing...
Würth Handels GmbH
You are the first point of contact for employees with technical issues (by phone, remotely & in person). One of your tasks is the installation, maintenance and configuration of Windows clients and associated hardware and software. You manage and support...