1st Level Support Jobs in Austria

In this role, you will be the key contact for IT-related inquiries and issues, handle tickets, assist in troubleshooting, and manage hardware and software installations.

In this role, you assist employees in Austria with technical inquiries regarding software and hardware, prepare hardware, and optimize collaboration systems and IT processes through documentation and troubleshooting.

In this role, you will ensure 1st-level IT support, document support cases, coordinate hardware and software installations, and manage administrative tasks within IT support.

In this role, you assist with the installation of new client hardware and handle user requests while supporting employees on Microsoft applications and IT projects using modern IT tools.

Receiving and processing support requests via phone, email, and on-site. Data maintenance in Active Directory/Entra ID and M365. Collaboration with 3rd level support to resolve complex issues. Documentation and tracking of support requests in our ticket...

Planning and organization of IT training sessions and seminars Coordination of appointments and venues Support of participants before, during, and after the seminars First point of contact for both organizational and technical inquiries Support in...

Become part of Anovis as a SOC Analyst at one of our locations in Vienna, Graz, Kundl, or completely remote! You are at the forefront: You monitor IT systems with state-of-the-art security applications (SOAR, SIEM). You analyze and assess initial...

Contact person for eCommerce and OmniChannel topics internally and externally Professional prioritization, classification, and handling of issues and customer inquiries in the eCommerce sector. Setting up or implementing IT systems and interfaces...

Telephone support and remote maintenance for clients, networks and servers. Collaboration or independent implementation of sub-areas of projects. Performance recording (ticket system) and system documentation. Processing of tickets related to Windows...

"Service is our success" - This motto should particularly apply to this role. You are the contact person for our employees' IT concerns and ensure that the IT infrastructure used runs smoothly. Acceptance and processing of user requests in the hardware...

Data backup; data transfer; updates, software installations on mobile phones/tablets and computers; installing and setting up apps, explaining functions on mobile phones/tablets. Process fault reports. network knowledge. Setting up/configuring...

You take care of Windows customer networks from 5 to 250 computer workstations Sustainable and comprehensive support for customers through our flat rate model You have an overview of all relevant customer systems and IT services The administration and...

Support, fault and customer concerns and processing by phone, email and ticket system Documentation and error analysis of the problems as well as completion of preparatory work steps for the 2nd level and billing Pre-assessment of the urgency levels of...