1st Level Support Jobs in Austria

In this role, you will handle technical customer inquiries via phone and email, assist with RZL program installations, provide system environment advice, create documentation, and participate in internal projects to improve support processes.

In this role, you handle support requests through a ticket system, assist employees on-site and remotely, and are responsible for the installation and maintenance of hardware and software as well as user accounts.

In this role, you take on the reception and processing of IT incidents and standard service requests in shift operation while providing support for Office365 and user management.

In this role, you advise internal customers on IT topics, take in and categorize issues, and resolve them in 1st Level Support while collaborating closely with 2nd and 3rd Level Support.

In this role, you handle incoming support requests via phone and email, analyze and prioritize support cases, and train customers to resolve their technical issues.

In this role, you handle incidents and service requests, analyze and document solutions, assist with hardware and software issues, and install IT workstations and peripherals.

In this role, you will receive IT issues and inquiries, process trouble tickets, and assist our users both over the phone and in writing. You will maintain the knowledge base and guide new colleagues during onboarding.

In this role, you are responsible for 1st and 2nd level system support, troubleshoot IT issues, and manage Windows Server and networks.

In this role, you will handle queries in 1st and 2nd level support, install workstations, assist with IT projects, and support network and system administration for Windows Server and Microsoft 365.

In this role, you handle user inquiries through a ticket system, email, or phone, ensuring quick resolutions in German and English while also performing software and hardware installations.

In this role, you will support the IT team in First-Level Support, analyze support requests, document IT security standards, and maintain servers and software solutions based on Microsoft platforms.

In this role, you monitor IT systems using advanced security applications, analyze security-related events, and handle incidents while continuously enhancing your knowledge in IT security.

In this role, you will handle phone and remote support for clients as well as servers and network technology, analyze issues, document solutions, and independently implement project components.

In this role, you will serve as the first point of contact for IT inquiries, handle tickets in Jira, manage Windows workstations, and oversee user rights to resolve hardware issues and ensure efficient support.

In this role, you support customers with technical issues related to Autonomous Mobile Robots. You identify malfunctions, configure software, and collaborate closely with various engineering teams to develop solutions.