1st Level Support Jobs in Austria

In this role, you will receive IT issues and inquiries, process trouble tickets, and assist our users both over the phone and in writing. You will maintain the knowledge base and guide new colleagues during onboarding.

In this role, you assist students and staff in first-level IT support, configure and maintain various clients, and participate in IT projects to enhance infrastructure.

In this role, you will handle customer inquiries via email and ticketing system, perform QA testing, advise clients, coordinate with internal stakeholders, and support the onboarding of new customers.

In this role, you are responsible for 1st and 2nd level system support, troubleshoot IT issues, and manage Windows Server and networks.

In this role, you analyze technical issues, handle support tickets, maintain the knowledge base, and optimize internal processes to ensure an efficient office routine.

In this role, you will handle queries in 1st and 2nd level support, install workstations, assist with IT projects, and support network and system administration for Windows Server and Microsoft 365.

In this role, you handle user inquiries through a ticket system, email, or phone, ensuring quick resolutions in German and English while also performing software and hardware installations.

In this role, you will support the IT team in First-Level Support, analyze support requests, document IT security standards, and maintain servers and software solutions based on Microsoft platforms.

In this role, you monitor IT systems using advanced security applications, analyze security-related events, and handle incidents while continuously enhancing your knowledge in IT security.

In this role, you will be the first point of contact for technical inquiries in 1st level support. You will handle customer requests in French, German, and English, analyze issues, and manage trouble tickets.

In this role, you will handle phone and remote support for clients as well as servers and network technology, analyze issues, document solutions, and independently implement project components.

In this role, you will serve as the first point of contact for IT inquiries, handle tickets in Jira, manage Windows workstations, and oversee user rights to resolve hardware issues and ensure efficient support.

In this role, you support customers with technical issues related to Autonomous Mobile Robots. You identify malfunctions, configure software, and collaborate closely with various engineering teams to develop solutions.

In this role, you handle technical customer inquiries, assist with RZL program installations, create documentation, and continuously improve support processes. Your knowledge of MS Windows and networking is crucial.

In this role, you are the primary contact for support requests regarding VereinsAssistant. You analyze technical issues, manage tickets, and train customers on using the software effectively.