1st Level Support Jobs in Austria

In this role, you advise internal colleagues on IT issues related to the online shop, handle incidents, categorize them, and resolve them in cooperation with 2nd and 3rd level support.

Empathetic handling of technical user inquiries (by phone & in writing). Complex fault analysis and early detection of Major Incidents. Support of IT infrastructure with a focus on Microsoft technologies (Windows Server, Active Directory, Office 365,...

1st Level Support and 2nd Level Support - mainly in the client area. User and rights management. Processing tickets. Independent problem analysis and troubleshooting. Remote maintenance, installations and end device management. Participation in projects...

1st and 2nd level support for customers. Processing of tickets related to Windows clients and network technology. Independent problem analysis and troubleshooting. Remote maintenance, installations and end device management. Monitoring and documentation.

First point of contact for IT questions and problems in the client environment. Inquiries and incidents in the ticket system - fast, solution-oriented and service-friendly. Installation, configuration and maintenance of our Windows-based client hardware...

You'll start in technical customer support, immersing yourself in the KNAPP world, our products, and the world of our customers. Depending on your development and experience, the doors to further development will be open. You will be responsible for...

You are the first point of contact for technical issues - by phone, email or ticket system. You analyze and classify incoming inquiries and find pragmatic solutions. Where necessary, you pass topics on to the back office and stay on the ball. You...

First point of contact for technical inquiries from national and international customers. Telephone and digital processing of support requests using the helpdesk system. Structured and solution-oriented error analysis and troubleshooting as well as...

Processing customer inquiries (IT hotline) Troubleshooting and resolving IT problems (first-level and second-level support) Installation of clients using SCCM (including configuration of SCCM) Creating or adapting GPOs Planning, developing, and managing...

"Service is our success" - This motto should particularly apply to this role. You are the contact person for our employees' IT concerns and ensure that the IT infrastructure used runs smoothly. Acceptance and processing of user requests in the hardware...

Data backup; data transfer; updates, software installations on mobile phones/tablets and computers; installing and setting up apps, explaining functions on mobile phones/tablets. Process fault reports. network knowledge. Setting up/configuring...

As an IT Second Level Technician, you are responsible for advanced troubleshooting and supporting the IT infrastructure at the second support level. You are the expert for complex technical problems and work closely with First Level Support and other...

You take care of Windows customer networks from 5 to 250 computer workstations Sustainable and comprehensive support for customers through our flat rate model You have an overview of all relevant customer systems and IT services The administration and...

Support, fault and customer concerns and processing by phone, email and ticket system Documentation and error analysis of the problems as well as completion of preparatory work steps for the 2nd level and billing Pre-assessment of the urgency levels of...