2nd Level Support Jobs in Austria

You analyze technical issues, process support tickets, train customers, and communicate with developers to identify errors and provide solutions while keeping the knowledge base up to date.

In this role, you are responsible for analyzing and resolving IT requests as a 1st & 2nd level supporter, both on-site and remotely, while closely collaborating with 3rd level administrators.

In this role, you analyze and resolve complex issues in 2nd level support, manage Microsoft 365, and assist with installation and troubleshooting in network environments.

In this role, you analyze error messages at the database level, handle incoming support tickets, and communicate with customers in writing, while collaborating closely with the development department and DevOps.

In this role, you take on the reception and processing of IT incidents and standard service requests in shift operation while providing support for Office365 and user management.

In this role, you will handle technical support requests in networks and servers, configure Windows and Linux systems, and support teaching and research activities at the university.

In this role, you assist service units with technical expertise, conduct remote diagnostics, and support installations to effectively implement solutions for international customers.

In this role, you serve as the primary contact for technical inquiries in Second Level Support, analyzing complex issues, documenting errors, and developing sustainable solutions while contributing to system administration and IT security.

In this role, you will handle queries in 1st and 2nd level support, install workstations, assist with IT projects, and support network and system administration for Windows Server and Microsoft 365.

In this role, you will independently implement customer projects, provide support in the 2nd and 3rd levels, and work on continuous improvements in our data center processes.

In this role, you will handle phone and remote support for clients as well as servers and network technology, analyze issues, document solutions, and independently implement project components.

In this role, you analyze technical inquiries in Second Level Support, develop solutions for complex issues, and collaborate closely with international teams on hardware, operating systems, and networks.

In this role, you analyze complex IT issues, optimize server and network infrastructures, and implement solutions while collaborating closely with international teams.

Second level support for customers in the eHealth environment. Collaborate with customers via ITSM tool, telephone, web meeting or email communication to solve problems. Reproducing and prioritizing reported issues. Conduct or organize root cause...