2nd Level Support Jobs in Austria

IT Equipment Portfolio Management. Decide which IT equipment is best suited for our users! Software Packaging and Deployment. Say goodbye to sneaker administration - automate wherever possible! Endpoint Security Control. Better safe than sorry! Print...

You are actively involved in medium- and long-term infrastructure projects, primarily in the implementation, optimization, and standardization of systems and software. You have a big-picture view and enjoy being the interface and hub for other teams,...

Analysis and handling of requests and incidents (2nd-level support) Interface to external service providers Contact person for cross-group international projects as well as implementation of local projects User support for Windows operating systems, MS...

Telephone support and remote maintenance for clients, networks and servers. Collaboration or independent implementation of sub-areas of projects. Performance recording (ticket system) and system documentation. Processing of tickets related to Windows...

1st Level Support and 2nd Level Support - mainly in the client area. User and rights management. Processing tickets. Independent problem analysis and troubleshooting. Remote maintenance, installations and end device management. Participation in projects...

1st and 2nd level support for customers. Processing of tickets related to Windows clients and network technology. Independent problem analysis and troubleshooting. Remote maintenance, installations and end device management. Monitoring and documentation.

Network and system administration: Support and further development of Windows customer networks, Windows Server landscapes, Microsoft 365/Azure environments and RMM systems. Support and monitoring: Handling support requests via various channels and...

Optimizing: You are actively involved in medium- and long-term network projects, mainly in the introduction, optimization and standardization of network components. Connecting: You have an eye for the big picture and enjoy being an interface and hub for...

Firewall configuration, M365/AzureAD setup and administration, domain/DNS configuration, traditional on-site and remote user support, improvement/automation of our RMM environment, development of configuration standards with customers, creative on-site...

You are the first point of contact for technical issues - by phone, email or ticket system. You analyze and classify incoming inquiries and find pragmatic solutions. Where necessary, you pass topics on to the back office and stay on the ball. You...

You will be responsible for the installation and ongoing maintenance of our customers' IT systems. You are responsible for the development, implementation and support of customer projects (client, server, network, storage, virtualization, backup). You...

You are the central contact person for our customers regarding assistance or troubleshooting regarding the entire range of our software solutions. You receive problem reports via ticket, telephone or email, record all important information, prioritize...

You support users with technical inquiries and problems and ensure smiling faces through your creative solution finding. Troubleshooting and solving technical problems of all kinds (Level 2), especially in the areas of hardware and software problems,...

Processing customer inquiries (IT hotline) Troubleshooting and resolving IT problems (first-level and second-level support) Installation of clients using SCCM (including configuration of SCCM) Creating or adapting GPOs Planning, developing, and managing...

As an experienced technician, you are the contact person for our customers when it comes to complicated questions about the software or hardware used. You record, classify and process inquiries and provide technical and organizational support. You will...