2nd Level Support Jobs in Austria

You handle complex customer inquiries regarding software configurations and use your SQL skills for analysis and troubleshooting, collaborating closely with key users and the development team.

In this role, you will handle technical customer inquiries via phone and email, assist with RZL program installations, provide system environment advice, create documentation, and participate in internal projects to improve support processes.

In this role, you will support B2B clients as a 2nd Level Support, develop solutions for inquiries, plan software updates, and manage issues and SLA reports effectively.

In this role, you analyze error messages at the database level, handle incoming support tickets, and communicate with customers in writing, while collaborating closely with the development department and DevOps.

In this role, you take on the reception and processing of IT incidents and standard service requests in shift operation while providing support for Office365 and user management.

You analyze technical issues, process support tickets, train customers, and communicate with developers to identify errors and provide solutions while keeping the knowledge base up to date.

In this role, you solve complex queries from the 1st Level Support, manage services like M365, and support change management processes through user acceptance testing and creating support guides.

In this role, you will handle technical support requests in networks and servers, configure Windows and Linux systems, and support teaching and research activities at the university.

In this role, you are responsible for 1st and 2nd level system support, troubleshoot IT issues, and manage Windows Server and networks.

In this role, you assist service units with technical expertise, conduct remote diagnostics, and support installations to effectively implement solutions for international customers.

In this role, you serve as the primary contact for technical inquiries in Second Level Support, analyzing complex issues, documenting errors, and developing sustainable solutions while contributing to system administration and IT security.

In this role, you will handle queries in 1st and 2nd level support, install workstations, assist with IT projects, and support network and system administration for Windows Server and Microsoft 365.

In this role, you will independently implement customer projects, provide support in the 2nd and 3rd levels, and work on continuous improvements in our data center processes.

In this role, you will handle phone and remote support for clients as well as servers and network technology, analyze issues, document solutions, and independently implement project components.

In this role, you analyze technical inquiries in Second Level Support, develop solutions for complex issues, and collaborate closely with international teams on hardware, operating systems, and networks.