2nd Level Support Jobs in Austria

You analyze technical issues, process support tickets, train customers, and communicate with developers to identify errors and provide solutions while keeping the knowledge base up to date.

In this role, you will manage LAN infrastructure, configure access points and switches, and assist with troubleshooting while actively integrating IoT infrastructure.

In this role, you will be the first contact for IT inquiries, solving hardware and software issues, managing PCs and mobile devices, overseeing user accounts, and supporting IT projects and infrastructure.

In this role, you monitor networks and serve as the point of contact for customers, assisting with trouble isolation and coordinating service restoration according to SLA requirements.

In this role, you will manage the onsite digital workplace, set up and configure new hardware, while analyzing and resolving issues to ensure support for enterprise clients.

In this role, you provide 2nd level support via direct customer interaction, optimize the Matrix42 Empirum management suite, and automate workflows on both server and client sides.

In this role, you handle IT inquiries and incidents, processing them in 1st Level Support and documenting in the ITSM Tool while utilizing your knowledge in office software and user management.

In this role, you are responsible for analyzing and resolving IT requests as a 1st & 2nd level supporter, both on-site and remotely, while closely collaborating with 3rd level administrators.

In this role, you analyze error messages at the database level, handle incoming support tickets, and communicate with customers in writing, while collaborating closely with the development department and DevOps.

In this role, you take on the reception and processing of IT incidents and standard service requests in shift operation while providing support for Office365 and user management.

In this role, you will handle technical support requests in networks and servers, configure Windows and Linux systems, and support teaching and research activities at the university.

In this role, you assist service units with technical expertise, conduct remote diagnostics, and support installations to effectively implement solutions for international customers.

In this role, you serve as the primary contact for technical inquiries in Second Level Support, analyzing complex issues, documenting errors, and developing sustainable solutions while contributing to system administration and IT security.

In this role, you will handle phone and remote support for clients as well as servers and network technology, analyze issues, document solutions, and independently implement project components.

In this role, you analyze technical inquiries in Second Level Support, develop solutions for complex issues, and collaborate closely with international teams on hardware, operating systems, and networks.