2nd Level Support Jobs in Austria

You analyze technical issues, process support tickets, train customers, and communicate with developers to identify errors and provide solutions while keeping the knowledge base up to date.

In this role, you will be the key contact for IT-related inquiries and issues, handle tickets, assist in troubleshooting, and manage hardware and software installations.

In this role, you handle complex inquiries in 2nd level support, document all processes in the ticket system, and train users via phone or remote access on software functionality.

In this role, you assist employees in Austria with technical inquiries regarding software and hardware, prepare hardware, and optimize collaboration systems and IT processes through documentation and troubleshooting.

In this role, you will handle 2nd Level Support in a specialized team, manage customer inquiries, plan software updates, create SLA reports, and collaborate with departments to ensure service quality.

In this role, you will handle requests in 1st and 2nd level support, install hardware and software, and take care of setting up IT workplaces and mobile devices for employees.

In this role, you'll resolve software and control technology issues in 2nd Level Support for our global clients, analyze processes for optimization, and be prepared to travel internationally.

In this role, you are responsible for 2nd level support, analyzing and resolving incidents of Linux systems and their associated networks, providing technical solutions and training to international customers.

In this role, you handle second-level support requests, assist global software rollouts and training, and create and maintain documentation for PALSOFT programs.

In this role, you handle 2nd Level support inquiries, analyze IT issues in detail, and create user manuals and knowledge base articles. Additionally, you actively participate in IT projects.

IT Equipment Portfolio Management. Decide which IT equipment is best suited for our users! Software Packaging and Deployment. Say goodbye to sneaker administration - automate wherever possible! Endpoint Security Control. Better safe than sorry! Print...

Receiving and processing support requests via phone, email, and on-site. Data maintenance in Active Directory/Entra ID and M365. Collaboration with 3rd level support to resolve complex issues. Documentation and tracking of support requests in our ticket...

You are actively involved in medium- and long-term infrastructure projects, primarily in the implementation, optimization, and standardization of systems and software. You have a big-picture view and enjoy being the interface and hub for other teams,...

Analysis and handling of requests and incidents (2nd-level support) Interface to external service providers Contact person for cross-group international projects as well as implementation of local projects User support for Windows operating systems, MS...

Telephone support and remote maintenance for clients, networks and servers. Collaboration or independent implementation of sub-areas of projects. Performance recording (ticket system) and system documentation. Processing of tickets related to Windows...