2nd Level Support Jobs in Austria

In this role, you are responsible for 1st and 2nd level system support, troubleshoot IT issues, and manage Windows Server and networks.

In this role, you assist service units with technical expertise, conduct remote diagnostics, and support installations to effectively implement solutions for international customers.

You analyze technical issues, process support tickets, train customers, and communicate with developers to identify errors and provide solutions while keeping the knowledge base up to date.

In this role, you serve as the primary contact for technical inquiries in Second Level Support, analyzing complex issues, documenting errors, and developing sustainable solutions while contributing to system administration and IT security.

In this role, you will handle queries in 1st and 2nd level support, install workstations, assist with IT projects, and support network and system administration for Windows Server and Microsoft 365.

In this role, you will independently implement customer projects, provide support in the 2nd and 3rd levels, and work on continuous improvements in our data center processes.

In this role, you will handle phone and remote support for clients as well as servers and network technology, analyze issues, document solutions, and independently implement project components.

In this role, you will support users on-site, address technical inquiries, perform troubleshooting, install hardware/software, actively contribute to IT projects, and manage asset management responsibilities.

In this role, you handle technical customer inquiries, assist with RZL program installations, create documentation, and continuously improve support processes. Your knowledge of MS Windows and networking is crucial.

In this role, you analyze technical inquiries in Second Level Support, develop solutions for complex issues, and collaborate closely with international teams on hardware, operating systems, and networks.

In this role, you will be the primary contact for technical inquiries, handling 1st and 2nd level support tickets, analyzing technical issues, and coordinating escalated cases for resolution within the team.

In this role, you analyze complex IT issues, optimize server and network infrastructures, and implement solutions while collaborating closely with international teams.

In this role you handle device management support: you analyze and resolve requests remotely, create and deploy MDM configurations (e.g. Intune, SOTI), coordinate with vendors internationally, monitor servers and support colleagues.

Second level support for customers in the eHealth environment. Collaborate with customers via ITSM tool, telephone, web meeting or email communication to solve problems. Reproducing and prioritizing reported issues. Conduct or organize root cause...

the installation and ongoing maintenance of our customers’ IT systems Independent development, implementation and support of customer projects (client, server, network, storage, virtualization, backup) advice and support in the implementation of...