Job
In this role, you handle support requests via a ticket system, analyze and resolve IT issues using remote access, and assist with hardware and software problems on Windows 10 clients.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- Receiving and processing support requests via ticket system, phone, and email.
- Analysis and troubleshooting of IT issues (Windows, desktop applications) via remote access.
- Support with hardware and software issues (e.g., printers, clients).
- Support and maintenance of common desktop applications (e.g., Google Chrome, Adobe Acrobat, 7-Zip, antivirus solutions).
- Thorough and complete documentation of all requests in the ticketing system.
Our expectations of you
Education
- Completed IT training (e.g., apprenticeship, HTL, or comparable qualification).
Qualifications
- Excellent knowledge in the administration of Windows 10 clients.
- Basic knowledge of Windows Server.
- Excellent German and English skills.
- Willingness to work in shifts.
Experience
- 2-3 years of relevant professional experience in IT support or a comparable position.
- Extensive experience with Microsoft products.
What we offer
- Depending on specific qualifications and professional experience, a gross monthly salary of at least EUR 2,500 (excluding shift allowance) is envisaged.
- We will agree on the final salary arrangement during a personal interview.
- As part of an internationally operating conglomerate, we offer you interesting career prospects and training opportunities with a variety of options to optimally utilize your potential.
Benefits
Work-Life-Integration
Higher take-home pay
Topics you will work on
Job locations
About your employer
Die Siemens Personaldienstleistungen GmbH (SPDL) ist ein Tochterunternehmen der Siemens AG Österreich mit Sitz in Wien. Das Unternehmen vermittelt Personal an die Siemens-Gruppe sowie an externe Kunden in ganz Österreich.
- Established Company
- Onsite, Hybrid, Full Remote
- Recruitment Agency
More jobs
These jobs might also interest you
Do you enjoy diving deep into code and want to build a product that truly makes an impact? With us, you work hands-on on an AI platform that combines SaaS and on-premises, exclusively relies on open source, and successfully implements AI on-prem and...
We are one of the leading European manufacturers of innovative biomass heating systems (firewood, wood chips, pellets). Due to the strong demand for our products and the excellent future prospects for "renewable energy," we are expanding our team. ...
End-to-End Development:You accompany exciting software projects from the initial requirements analysis through implementation (e.g., with Spring Boot) to successful deployment. Microservices & Architecture:You design and develop robust, highly scalable...
