Job
In this role, you will handle support requests for business applications and conduct structured error analysis. You will also coordinate updates and manage interfaces and permissions in application operations.
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Your role in the team
- 1st & 2nd Level Application Support for our business applications and the primary contact person for users.
- Recording, analyzing, prioritizing, and processing support requests and incidents.
- Structured error analysis, testing and troubleshooting, as well as coordination with application development and external IT partners.
- Support and assistance with releases, updates, rollouts, and application changes.
- Management of interfaces, data flows, integrations, and permissions.
- Ensuring stable application operation including monitoring, ticketing, and escalation management.
- Creation and maintenance of IT documentation, user information, and training materials, as well as ongoing development of the application landscape.
Our expectations of you
Education
- Completed IT apprenticeship (e.g., HTL, technical school, IT apprenticeship) or equivalent qualification.
Qualifications
- Good knowledge of fault analysis, troubleshooting, and structured problem solving.
- Technical understanding of software, interfaces, data flows, and permissions.
- Good understanding of operational workflows and business processes.
- Strong communication skills and enjoyment in collaborating with users, departments, and developers.
- Independent, structured, and solution-oriented working style, as well as willingness to familiarize oneself with new IT systems and applications.
- Very good spoken and written German skills as well as good English skills.
Experience
- Several years of professional experience in IT support, application support, application management, or application support.
- Experience in managing business applications and IT systems as well as ticketing systems and support processes.
What we offer
- For the position sought, a gross monthly salary of around 3,500 euros is possible depending on qualifications and professional experience.
Benefits
Work-Life-Integration
Higher take-home pay
Topics you will work on
Job locations
About your employer
Atzbach
We are a successful family-owned company in the construction industry or construction trade and employ more than 300 workers at several locations in Austria, Germany and Switzerland. As specialists in building solutions and fire protection, we have only one goal every day: to help our customers move forward faster and be more successful.
- Established Company
- Onsite, Hybrid
- Construction, Real Estate, Building Services
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