Job
In this role, you will handle technical inquiries from customers and partners, create diagnoses and solution proposals, and closely coordinate with specialized departments to ensure high customer satisfaction.
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Your role in the team
- As a member of our support team, you are the point of contact for our customers, subsidiaries, and trading partners. You quickly identify technical issues, perform diagnostics, and competently assist users. With your knowledge of Felder Group's machine technology, you provide immediate solutions or develop them together with the relevant departments – thereby ensuring maximum customer satisfaction and strengthening trust in our brand.
- Contact person for our customers and field service technicians in Austria and Germany.
- Analysis of the fundamental problems, as well as solution-oriented consulting and support for technical questions.
- Creating solution proposals and technical documentation for clients.
- Documentation of customer inquiries and solutions in the ticket system.
- Qualified handover of more complex issues to 2nd Level Support specialists.
- Contact person for our worldwide subsidiaries and trading partners.
- Diagnosis of mechanical, electrical, and control engineering challenges.
- Close collaboration with the specialist departments to find solutions.
- Definition of repair strategies.
Our expectations of you
Education
- Completed technical training in mechanical engineering, electrical engineering, mechatronics (apprenticeship/vocational school/HTL) or a comparable qualification.
Qualifications
- Solid technical understanding and analytical thinking.
- Strong service and customer orientation, excellent communication skills in dealing with B2B and B2C clients, and a high level of team spirit.
- Proficient in MS Office (Word/Excel) as well as modern ticketing systems.
- Good German and English skills in speaking and writing; additional foreign languages are welcome.
Experience
- Experience in customer service is an advantage, but not a requirement.
What we offer
- Various working time models.
- Welcome Day and individual onboarding.
- Ergonomic workstations and state-of-the-art software (ABAS, Confluence, ...).
- Mobility package (free parking or travel allowance).
- Discounted lunch options in our company bistro.
- Innovative and personalized further training.
- Company doctor and health services.
- Team and company events.
- Grants for private milestones such as weddings or the birth of a child.
- The minimum salary is based on the applicable collective agreement for employees in the metal industry. Of course, a higher salary is possible depending on your qualifications and experience. This will be determined in a personal interview with you.
Benefits
Health, fitness & fun
Higher take-home pay
Job locations
About your employer
Hall In Tirol
As one of the world's leading machine engineering and technology companies serving the woodworking and composite materials industries, the Felder Group is committed to developing and producing a comprehensive range of over 180 machines, from combined standard woodworking machines to high-end 5-axis CNC machining centers. With 650 employees at our headquarters in Hall in Tirol, Austria, and hundreds more working around the globe, we are dedicated to finding intelligent solutions for woodworkers worldwide.
- 250+ Employees
- 1956
- German, English
- Established Company
- Hybrid, Onsite
- Industry, Production · Electronics, Automatization · Media, Publishing · Engineering Industry
Employer reviews
- Working conditions
- 3.2
- Engineering
- 3.0
- Team culture
- 2.9
- Career growth
- 2.3
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