Level: Experienced

Job Field: IT, Support, System

Employment Type: Full Time

Contract Type: Permanent employment

Location: Weng im Innkreis

Working Model: Hybrid, Onsite

Job Summary

In this role, you will be the first contact for IT inquiries, solving hardware and software issues, managing PCs and mobile devices, overseeing user accounts, and supporting IT projects and infrastructure.

Job Technologies

Your role in the team

As part of our IT team, you are the primary contact for our employees and ensure that hardware and software operate reliably.
In this role, you will work closely with internal departments and external partners, and you will have the opportunity to develop your professional skills.
First point of contact for IT inquiries in 1st and 2nd level support.
Analysis, troubleshooting, and resolution of hardware and software issues.
Installation, configuration, and maintenance of PCs, notebooks, mobile devices, and peripherals.
Management of user accounts, permissions, and access rights.
Support in managing our IT infrastructure as well as the deployed systems and applications.
Collaboration with external IT service providers.
Documentation of solutions, processes, and support cases.
Participation in IT projects as well as the continuous development of our IT landscape.

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Our expectations of you

Education

Completed education in the IT field (e.g., apprenticeship, HTL, or comparable qualification).

Qualifications

Good knowledge in the areas of Windows, Microsoft 365, networks, and hardware.
Knowledge of Linux and visualization is an advantage.
Structured, independent, and service-oriented way of working.
Enjoyment in direct contact with users and in solving technical challenges.
Teamwork skills, strong communication, and willingness to learn.
Good knowledge of German, English skills are an advantage.

Experience

First professional experience in IT support is an advantage.

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What we offer

A varied activity with direct contact with all areas of the company.
A structured onboarding process supports you in getting started.
At the same time, we offer you a long-term perspective within a stable medium-sized company as well as development opportunities in the areas of IT infrastructure, system administration, digitalization, and IT project management.

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