Job
- Level
- Junior
- Location
- Gemeinde Tulln an der Donau
- Working Model
- Onsite
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Salary
- 2.500 to 3.200€ gross/month
Job Summary
In this role, you will be the first point of contact for IT inquiries, performing troubleshooting and resolving hardware and software issues, both remotely and on-site, to provide quick assistance to users.
Job Technologies
Your role in the team
- You are the first point of contact - receive, classify, and resolve IT requests (as long as the plug is really in ͧ).
- Troubleshooting & Diagnostics - Detect and resolve hardware and software issues.
- Remote and on-site support - rescuing users, whether via mouse click or on-site.
- Documentation & Knowledge Management - So you don't have to explain every problem twice.
- Collaboration with the 2nd Level Team - When things get tricky, you know when and where to seek support.
This text has been machine translated. Show original
Our expectations of you
Education
- IT training (apprenticeship, HTL, HAK, university of applied sciences/university) or initial experience in support.
Qualifications
- Fundamentals in System & Network Technology - you know what a DHCP server does.
- Windows is your home, Linux/Mac are no strangers to you.
- You have a basic understanding of IT security - and you know why '123456' is not a good password.
- Friendly, communicative & solution-oriented - not a robot, but a real person.
- Good German & English skills - you often say 'Turn it off and on again' in two languages.
This text has been machine translated. Show original
What we offer
- Tulln, full-time (38.5h), IT collective agreement AT from €2,500 or ST1 from €3,200 (depending on qualifications and experience).
- Your actual salary will be determined based on your qualifications and relevant professional experience.
This text has been machine translated. Show original
Benefits
Higher Take-Home Pay
Health, Fitness & Fun
Job Locations
About Your Employer
nextstep IT
Established as a pure software development company, nextstep IT has expanded its portfolio since 2001 to include network support and IT consulting services. With comprehensive expertise, we help our clients optimize their IT structures.
Description
- Company Type
- Digital Agency
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
First-Level Engineer
- Salary
- 2.500 to 3.200€ gross/monthEstimated net salary based on the gross salary in the job ad.1.904 to 2.289 € net/month
- Location
- Gemeinde Tulln an der Donau
- Working Model
- Onsite
- Diversity
- Open for all genders
