Job
- Level
- Experienced
- Location
- Anif
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 38.183 € gross/year
Job Summary
In this role, you serve as the first point of contact for technical inquiries, analyzing and addressing support requests while conducting troubleshooting for customers to ensure a smooth operation of AXESS systems.
Your role in the team
- As a 1st Level Support employee, you are the first point of contact for our customers regarding technical questions and issues. With your solution-oriented and service-focused approach, you ensure quick assistance and a positive customer experience.
- You serve clients in the DACH region as well as international clients worldwide, working closely with our internal departments.
- You are the primary technical contact for our clients regarding questions and issues related to our systems and solutions.
- You receive support requests, analyze and classify them, and ensure a structured processing.
- You perform initial technical diagnostics and fault analyses remotely and independently develop solutions within the scope of 1st Level Support.
- You document the processing and relevant insights comprehensively in our ticketing system.
- For more complex technical issues, you will escalate the cases in a structured manner to our 2nd Level Support.
- You work closely with the 2nd Level Support and our Project Management Team at the HQ in Salzburg.
- You support our clients in ensuring reliable operation of their AXESS systems.
- Through your work, you contribute to ensuring that our solutions operate reliably in ski resorts, stadiums, exhibition centers, and amusement parks worldwide.
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Our expectations of you
Education
- Completed technical training (apprenticeship, HTL) or relevant professional experience in the IT sector.
Qualifications
- Excellent communication skills and the ability to convey technical concepts clearly.
- Flexibility and willingness to work occasional weekends.
- Team player - at national and international level.
- Good command of English, both written and spoken.
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What we offer
- Collegial, appreciative team with an open corporate culture.
- Flexible working hours and home office options by arrangement.
- Design and responsibility scope that allows you to grow with Axess.
- Individual training and development programs to promote your career.
- Free drinks, a variety of fruit options & meal allowances.
- Free parking for cars and bicycles.
- Good accessibility by public transport.
- Axess Team Events - for a strong sense of community.
- Attractive corporate discounts.
- Health promotion (e.g., yoga).
- For legal reasons, we are obliged to point out that the collective agreement minimum salary for this position is EUR 38,183.60 gross per year based on full-time employment.
- However, we offer a very attractive and performance-based salary that depends on your qualifications and professional experience. This is significantly above the collective agreement for employees in the metal industry.
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Benefits
Health, Fitness & Fun
- ⚽️Tabletop Soccer, etc.
- 🚲Bicycle Parking Space
- ♿️No Physical Barriers
- 👩⚕️Company Doctor
- 🎳Team Events
- 🙂Health Care Benefits
Work-Life-Integration
Food & Drink
Higher Take-Home Pay
Job Locations
About Your Employer
AXESS AG
Anif, Bjelovar, Innsbruck
Axess AG is a globally active company and one of the leading manufacturers in the ticketing and access management industry. Axess has customers in over 50 countries, making it the partner of choice for public access to sports, leisuretime activities, culture, and transportation.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1998
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Sports, Leisure, Electronics, Automatization, Internet, IT, Telecommunication, Hotel and Restaurant Industry, Tourism
Employer reviews
by devworkplaces.com
Total
(3 Reviews)4.1
Engineering
4.1Workingconditions
4.0Career Growth
4.0Culture
4.5
Technical Support Engineer - 1st Level
- Salary
- from 38.183 € gross/yearEstimated net salary based on the gross salary in the job ad.from 28.502 € net/year
- Location
- Anif
- Working Model
- Onsite
- Diversity
- Open for all genders
