Job
In this role, you will be the first point of contact for IT inquiries, handle hardware and software issues, manage user administration, set up devices, and document solutions in the knowledge base.
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Job technologies
Your role in the team
- First point of contact for IT inquiries from our users (phone, ticketing system, email).
- Analysis and resolution of common IT issues in day-to-day operations (hardware/software).
- User management (e.g., Active Directory / Microsoft 365).
- Setup and support of end-user devices (Windows clients, notebooks, mobile devices).
- Support with IT onboarding and offboarding.
- Documentation of solutions, FAQ articles, and standard processes (Knowledge Base).
- Escalation of more complex cases to Second-Level Support, including initial qualification.
Our expectations of you
Education
- Completed IT training (e.g., IT systems engineering, IT specialist) or equivalent experience.
Qualifications
- Initial experience in IT support/helpdesk is an advantage.
- Knowledge of common tools/environments, ideally: o Windows 10/11, Microsoft 365 o Active Directory / Azure AD (Entra ID) o Ticketing systems (e.g., Zammad).
- Strong service and customer orientation (“user first”).
- Structured approach to work, strong communication skills, and ability to work in a team.
- German language skills (English is an advantage).
What we offer
- Thorough onboarding.
- Performance-based compensation.
- A modern and secure workplace in a growing company.
- Career advancement opportunities and prospects for the future.
- Exciting and varied tasks.
- Pleasant and collegial working environment.
- Regional workplace.
- Ergonomic workspace.
- Free parking available.
- Fruit basket and other snacks.
Job locations
About your employer
If you're looking for the best aluminum products and services available, look no further than our company. We have decades of experience in the industry, a strict commitment to quality control, and a track record of innovation and reliable customer service. With all this foundation in place, we are proud to be the leading experts in premium aluminum systems.
- Established Company
- Onsite
- Engineering Industry
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