Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.267 € Gross/Month
- Location
- Linz, Neukirchen bei Lambach
- Working Model
- Onsite
Job Summary
In this role, you will provide 1st Level support for international customers, handling technical inquiries about autonomous mobile robots and developing solution-oriented approaches for complex issues.
Your role in the team
- Provide 1st Level Support to our international customers – in writing and by phone – for all technical inquiries related to our Autonomous Mobile Robots (AMRs).
- Identify, analyze, and reproduce complex technical issues (hardware, software, sensors, network) and develop sustainable, technically sound solutions.
- Bearbeiten Sie Support-Tickets in unserem Helpdesk-System, einschließlich der korrekten Priorisierung, gründlichen Dokumentation und systematischen Nachverfolgung.
- Configure, install, and update our software solutions, including planning, preparation, and execution of remote and on-site updates.
- Work closely with hardware, software engineering, and assembly teams to efficiently resolve technical inquiries and ensure customer‑oriented solutions.
- Take part in 24/7 on‑call duty to provide rapid, competent support for critical customer issues.
- Career perspective: Opportunity to progress into 2nd Level Support, including deeper error analysis, direct collaboration with R&D, and higher technical responsibility.
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Our expectations of you
Education
- Completed technical education (HTL, apprenticeship, or equivalent qualification) in mechatronics, electrical engineering, robotics, IT, or automation technology.
Qualifications
- Solid technical understanding of mechatronic systems, sensors, software configuration, and network technology.
- Fast comprehension, structured and analytical mindset, and a solution-oriented approach.
- Strong customer focus and clear, understandable communication – even in technically complex situations.
- Very good German and English skills, both written and spoken.
Experience
- Professional experience in technical support – ideally in robotics, automation, or industrial IT – is an advantage.
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What we offer
- Salary starting at € 3,267 gross per month according to the IT collective agreement, based on a full-time employment.
- Willingness to pay above depending on qualifications and professional experience.
- AGILOX offers numerous benefits, which are not all listed below.
- Benefits may vary depending on the role or location, for example, home office may not be possible in certain areas.
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Benefits
Food & Drink
Health, Fitness & Fun
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
AGILOX Services GmbH
Neukirchen Bei Lambach, Vorchdorf, Linz
We are ushering in a new era of Intelligent Guided Vehicles with AGILOX. We are committed to changing the landscape of this market and bringing about innovation and progress.
Description
- Founding year
- 2017
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)4.3
Engineering
3.9Career Growth
4.5Culture
4.1Workingconditions
4.7
Technical Support Engineer 1st Level
- Salary
- from 3.267 € Gross/Month
- Location
- Linz, Neukirchen bei Lambach
- Working Model
- Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply
