Job
- Level
- Experienced
- Location
- Linz, Neukirchen bei Lambach
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.267 € gross/month
Job Summary
In this role, you support international customers in 1st Level support with complex technical queries regarding autonomous mobile robots, analyze issues, and configure software solutions.
Your role in the team
- Provide 1st Level Support to our international customers – in writing and by phone – for all technical inquiries related to our Autonomous Mobile Robots (AMRs).
- Identify, analyze, and reproduce complex technical issues (hardware, software, sensors, network) and develop sustainable, technically sound solutions.
- Process support tickets in our helpdesk system, including correct prioritization, thorough documentation, and systematic follow‑up.
- Configure, install, and update our software solutions, including planning, preparation, and execution of remote and on‑site updates.
- Work closely with hardware, software engineering, and assembly teams to efficiently resolve technical inquiries and ensure customer‑oriented solutions.
- Take part in 24/7 on‑call duty to provide rapid, competent support for critical customer issues.
- Career perspective: Opportunity to progress into 2nd Level Support, including deeper error analysis, direct collaboration with R&D, and higher technical responsibility.
Our expectations of you
Education
- Completed technical education (HTL, apprenticeship, or equivalent qualification) in mechatronics, electrical engineering, robotics, IT, or automation technology.
Qualifications
- Solid technical understanding of mechatronic systems, sensors, software configuration, and network technology.
- Fast comprehension, structured and analytical mindset, and a solution-oriented approach.
- Strong customer focus and clear, understandable communication – even in technically complex situations.
- Very good German and English skills, both written and spoken.
Experience
- Completed technical education (HTL, apprenticeship, or equivalent qualification) in mechatronics, electrical engineering, robotics, IT, or automation technology
- Professional experience in technical support – ideally in robotics, automation, or industrial IT – is an advantage
- Solid technical understanding of mechatronic systems, sensors, software configuration, and network technology
- Fast comprehension, structured and analytical mindset, and a solution‑oriented approach
- Strong customer focus and clear, understandable communication – even in technically complex situations
- Very good German and English skills, both written and spoken
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What we offer
- Salary starting at € 3,267 gross per month according to the IT collective agreement, based on a full-time employment. Willingness to pay above depending on qualifications and professional experience.
- AGILOX offers benefits such as flexible working hours, training and development opportunities, subsidized lunches, team events, and much more.
Benefits
Food & Drink
Work-Life-Integration
- 🕺No Dresscode
- 🚌Excellent Traffic Connections
- 🏠Home Office
- ⏰Flexible Working Hours
- 🅿️Employee Parking Space
Health, Fitness & Fun
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
AGILOX Services GmbH
Neukirchen Bei Lambach, Vorchdorf, Linz
We are ushering in a new era of Intelligent Guided Vehicles with AGILOX. We are committed to changing the landscape of this market and bringing about innovation and progress.
Description
- Company Size
- 250+ Employees
- Founding Year
- 2017
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(2 Reviews)4.3
Engineering
3.9Career Growth
4.5Culture
4.1Workingconditions
4.7
Technical Support Engineer 1st Level
- Salary
- from 3.267 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.327 € net/month
- Location
- Linz, Neukirchen bei Lambach
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
