Job
In this role, you support international customers in 1st Level support with complex technical queries regarding autonomous mobile robots, analyze issues, and configure software solutions.
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Your role in the team
- Provide 1st Level Support to our international customers – in writing and by phone – for all technical inquiries related to our Autonomous Mobile Robots (AMRs).
- Identify, analyze, and reproduce complex technical issues (hardware, software, sensors, network) and develop sustainable, technically sound solutions.
- Process support tickets in our helpdesk system, including correct prioritization, thorough documentation, and systematic follow‑up.
- Configure, install, and update our software solutions, including planning, preparation, and execution of remote and on‑site updates.
- Work closely with hardware, software engineering, and assembly teams to efficiently resolve technical inquiries and ensure customer‑oriented solutions.
- Take part in 24/7 on‑call duty to provide rapid, competent support for critical customer issues.
- Career perspective: Opportunity to progress into 2nd Level Support, including deeper error analysis, direct collaboration with R&D, and higher technical responsibility.
Our expectations of you
Education
- Completed technical education (HTL, apprenticeship, or equivalent qualification) in mechatronics, electrical engineering, robotics, IT, or automation technology.
Qualifications
- Solid technical understanding of mechatronic systems, sensors, software configuration, and network technology.
- Fast comprehension, structured and analytical mindset, and a solution-oriented approach.
- Strong customer focus and clear, understandable communication – even in technically complex situations.
- Very good German and English skills, both written and spoken.
Experience
- Completed technical education (HTL, apprenticeship, or equivalent qualification) in mechatronics, electrical engineering, robotics, IT, or automation technology
- Professional experience in technical support – ideally in robotics, automation, or industrial IT – is an advantage
- Solid technical understanding of mechatronic systems, sensors, software configuration, and network technology
- Fast comprehension, structured and analytical mindset, and a solution‑oriented approach
- Strong customer focus and clear, understandable communication – even in technically complex situations
- Very good German and English skills, both written and spoken
What we offer
- Salary starting at € 3,267 gross per month according to the IT collective agreement, based on a full-time employment. Willingness to pay above depending on qualifications and professional experience.
- AGILOX offers benefits such as flexible working hours, training and development opportunities, subsidized lunches, team events, and much more.
Benefits
Food & drink
Health, fitness & fun
Higher take-home pay
Topics you will work on
Job locations
About your employer
Neukirchen Bei Lambach, Vorchdorf, Linz
We are ushering in a new era of Intelligent Guided Vehicles with AGILOX. We are committed to changing the landscape of this market and bringing about innovation and progress.
- 250+ Employees
- 2017
- Established Company
- Hybrid, Onsite
- Industry, Production · Internet, IT, Telecommunication
Employer reviews
- Team culture
- 4.1
- Engineering
- 3.9
- Career growth
- 4.5
- Working conditions
- 4.7
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