Job
In this role, you will handle IT incidents, provide phone and written support, and manage trouble tickets. You will also maintain the knowledge base and assist new colleagues during onboarding.
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Job technologies
Your role in the team
- You receive IT incident reports, questions, and change requests from our users.
- Provide telephone and written support - friendly, solution-oriented, and with a smile in your voice.
- Acts as an interface between 1st and 2nd level support.
- Create and edit complex trouble tickets - structured, precise, and with attention to detail.
- Keeps our knowledge database up to date.
- Assist new colleagues with onboarding and share your knowledge within the team.
- Contribute your own ideas on how processes or workflows can be improved even further.
Our expectations of you
Education
- A completed IT apprenticeship (e.g., IT/Computer Science apprenticeship, HTL or technical school) or experience in IT support / Customer Care.
Qualifications
- Career changers with an IT affinity are very welcome.
- Good knowledge of Microsoft operating systems, MS Office & peripherals.
- Ideally, knowledge in the area of networks and Active Directory.
- German C1 & English B2 - you communicate clearly and confidently.
- Enjoyment in helping people and finding solutions together.
What we offer
- Internal Champions Academy - learn everything you need for your role.
- International environment.
- Secure job position & home office option after onboarding.
- Parking spaces & public transport ticket are subsidized at 50%!
- Regular events and a team that celebrates you and your successes.
- Internal development opportunities - grow with us.
- For this position with development potential, we offer you a gross monthly salary based on the collective agreement for full-time employment of EUR 2,547 gross. An overpayment depending on qualification or experience is possible.
Benefits
Work-Life-Integration
Food & drink
Health, fitness & fun
Job locations
About your employer
PIDAS is a service company that specializes in the establishment, optimization and operation of customer service organizations like IT help desks and customer care centers.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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