Support Engineer Jobs in Graz

In this role, you will receive IT issues and inquiries, process trouble tickets, and assist our users both over the phone and in writing. You will maintain the knowledge base and guide new colleagues during onboarding.

In this role, you serve as the main contact for first- and second-level support, handle incident reports, and collaborate closely with the development team on optimizations and automation processes.

In this role, you will advise and support over 900 clients using LearningSuite, respond to inquiries, conduct video calls, and assist with onboarding, setup, and feedback management.

In this role, you support users in first and second-level support, manage Windows clients and mobile devices, resolve technical issues, and actively contribute to the optimization of IT services and infrastructure.

In this role, you support customers with software inquiries, manage tickets, analyze error reports, and have the opportunity to conduct training and consultations for inquiries.

In this role, you will handle 2nd level support requests, collaborate closely with the development team, and assist in quality assurance along with the setup and maintenance of test systems.

In this role, you will be the first point of contact for technical inquiries in 1st level support. You will handle customer requests in French, German, and English, analyze issues, and manage trouble tickets.

In this role, you analyze incoming customer inquiries in 2nd level support and collaborate closely with the development department while building test systems and ensuring the quality of our products.

In this role, you will lead the product support team, develop internal training, enhance service quality, and monitor KPIs and reporting. You will closely collaborate with your team to create solutions for improving customer satisfaction.

In this role, you will be the primary contact for technical inquiries, handling 1st and 2nd level support tickets, analyzing technical issues, and coordinating escalated cases for resolution within the team.

In this role, you lead a skilled support team, improve systems, engage in projects, and communicate directly with clients to successfully implement their requirements.

Answering and handling incoming customer inquiries (primarily 2nd level support) You are responsible for the independent analysis Close cooperation with the development department Support with quality assurance Documentation of products Construction and...

You are the contact person for customer questions about our digital parking system (hardware and software) You communicate with customers by phone and email in our ticket system in Hubspot You are primarily responsible for all support processes You...