Support Engineer Jobs in Graz

In this role, you will provide 2nd and 3rd level support for clinic and lab customers, analyze issues, install software, and conduct user training, while documenting in a ticket system and participating in software testing.

In this role, you configure support tools, optimize processes, and develop AI-driven solutions, while analyzing customer concerns and documenting to enhance efficiency in customer service.

Responding to customer inquiries via email and support chat. Video calls with our clients (primarily in German, but English is an advantage). Onboarding and kick-off calls with our clients to familiarize them with our software. Support in setting up...

In this role, you advise internal colleagues on IT issues related to the online shop, handle incidents, categorize them, and resolve them in cooperation with 2nd and 3rd level support.

You will be responsible for IT support, handling incident reports, preparing service operations, and ensuring a stable IT infrastructure, primarily focusing on Windows and Citrix environments.

Empathetic handling of technical user inquiries (by phone & in writing). Complex fault analysis and early detection of Major Incidents. Support of IT infrastructure with a focus on Microsoft technologies (Windows Server, Active Directory, Office 365,...

Initially, you will install and support our devices for customers and sales partners. In the mid-term, you will be the main contact person in 2nd level support for technical enquiries in terms of holistic customer care and the solution-oriented link...

Responding to and handling incoming customer inquiries (primarily 2nd level support). Collaboration with the Development Department. Support in quality assurance. Documentation. Development and maintenance of test systems.

As an IT support specialist, you handle tickets in a service desk system, international hotline calls, and direct end-user support — both on-site and remote. Together with your colleagues, you are responsible for maintaining and implementing new IT...

A customer has a special request - be it the planning of a photovoltaic system with storage solution and wallbox or the solution of a technical problem on an existing system. As a technical support professional, you are the first point of contact for...

As a Software Support Engineer in 2nd and 3rd level support, you are the contact person for our customers and ensure that incoming customer inquiries are processed quickly. With your strong service mentality, your technical affinity and your expertise...

As an IT supporter, you will handle tickets in a service desk system, international hotline telephone inquiries and direct end-user support - both on-site and remotely. Together with your colleagues, you are responsible for the maintenance and...

You support our solutions / application management team in 2nd level support for various applications. You monitor the performance of our services. You will work closely with our internal and external 3rd level support as well as our service line in...

Answering and handling incoming customer inquiries (primarily 2nd level support) You are responsible for the independent analysis Close cooperation with the development department Support with quality assurance Documentation of products Construction and...

You are the contact person for customer questions about our digital parking system (hardware and software) You communicate with customers by phone and email in our ticket system in Hubspot You are primarily responsible for all support processes You...