Support Engineer Jobs in Graz

In this role, you respond to customer inquiries via email and chat, conduct video calls, and assist with onboarding. Additionally, you document feedback, manage a Facebook group, and perform quality assurance tasks.

In this role, you plan and install network components, maintain them, and ensure the operation of complex systems. You will provide 3rd level support, conduct troubleshooting, and document your work.

In this role, you will handle technical requests, troubleshoot hardware and software issues, manage user accounts, collaborate with System Engineers, and maintain IT documentation.

In this role, you handle on-site IT requests, install and maintain hardware and software, and repair devices. Additionally, you support users in 1st level queries, ensuring smooth IT operations.

Company-wide IT Support Ticket handling and documentation in the centralized helpdesk system User support and consulting Participation in innovative IT projects

In this role, you are the first point of contact for IT issues, conducting problem analysis, supporting users with our products, and managing networks in close collaboration with 2nd and 3rd Level Support.

In this role, you will provide 2nd and 3rd level support for clinic and lab customers, analyze issues, install software, and conduct user training, while documenting in a ticket system and participating in software testing.

You will be responsible for IT support, handling incident reports, preparing service operations, and ensuring a stable IT infrastructure, primarily focusing on Windows and Citrix environments.

Initially, you will install and support our devices for customers and sales partners. In the mid-term, you will be the main contact person in 2nd level support for technical enquiries in terms of holistic customer care and the solution-oriented link...

Responding to and handling incoming customer inquiries (primarily 2nd level support). Collaboration with the Development Department. Support in quality assurance. Documentation. Development and maintenance of test systems.

As a Software Support Engineer in 2nd and 3rd level support, you are the contact person for our customers and ensure that incoming customer inquiries are processed quickly. With your strong service mentality, your technical affinity and your expertise...

You support our solutions / application management team in 2nd level support for various applications. You monitor the performance of our services. You will work closely with our internal and external 3rd level support as well as our service line in...

Answering and handling incoming customer inquiries (primarily 2nd level support) You are responsible for the independent analysis Close cooperation with the development department Support with quality assurance Documentation of products Construction and...

You are the contact person for customer questions about our digital parking system (hardware and software) You communicate with customers by phone and email in our ticket system in Hubspot You are primarily responsible for all support processes You...

Second level support for programs from our XRangeEye|Lounge product platform Analysis and resolution of fault reports from customers Product management - recording and analyzing customer requests and their implementation options (internal work package...