Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.042 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the first point of contact for technical inquiries, analyze issues, optimize measurement plans, and document solutions in the CRM. You will handle recalibrations, measure customer satisfaction, and provide feedback for product improvements.
Your role in the team
- You are the first point of contact for our clients - via email or phone.
- You analyze technical challenges, provide consulting, and resolve product-specific issues.
- You adapt measurement plans flexibly to customer requirements.
- You maintain technical data carefully in the CRM system.
- You regularly measure the satisfaction of our clients and derive improvements from it.
- You provide constructive feedback to optimize our products and services.
- You support the recalibration processes of our products in the USA and China.
- You document your solution approaches clearly and create instructions for support cases.
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Our expectations of you
Education
- You have completed a technical education (HTL, FH, or similar).
Qualifications
- You enjoy technical products and are willing to continuously develop your skills.
- You are proficient in using MS Office, CRM tools, and ticketing software.
- You communicate confidently in German and English — additional languages are an advantage.
- You work in a solution-oriented and structured manner and are a true communication talent.
Experience
- You have experience in technical support or relevant further training.
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Benefits
Work-Life-Integration
Job Locations
Location Graz
Steiermark
Austria
This is your employer
NEXTSENSE GmbH
Graz
At NEXTSENSE, we develop and distribute optical measurement systems for profiling and surface inspection in the automotive, railroad, steel, and aviation industries. Our solutions are based on our patented CALIPRI principle (a non-contact laser measuring technology), which eliminates environmental and user influences as much as possible.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier, Electronics, Automatization
Support Engineer
- Salary
- from 3.042 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid, Onsite
