Job
- Level
- Experienced
- Job Field
- Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 38.500 € Gross/Year
- Location
- Graz
- Working Model
- Onsite
Job Technologies
Your role in the team
- You are the contact person for customer questions about our digital parking system (hardware and software)
- You communicate with customers by phone and email in our ticket system in Hubspot
- You are primarily responsible for all support processes
- You document problem cases for quality assurance and software improvement
- You expand our knowledge base YouTrack to resolve support cases more quickly in the future
- You set up a reporting dashboard for the ongoing evaluation of our tickets
- You improve the support processes so that you can carry them out as easily and time-saving as possible and keep an eye on customer satisfaction
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Our expectations of you
Education
- You have completed training in a technical field (apprenticeship, HTL, FH, university)
Qualifications
- You enjoy customer contact and support the parking garage operators in using our parking system
- You enjoy solving a variety of software and hardware problems
- You are communicative and have a very good technical understanding
- You enjoy working independently and solution-oriented
- You have very good German and good English skills
Experience
- You have professional experience in support
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Benefits
Work-Life-Integration
Food & Drink
Job Locations
Location Graz
Steiermark
Austria
This is your employer
Arivo Parkraummanagement
Graz
We are a startup from Graz, Austria that is dedicated to making parking simple and smart.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Support Engineer
- Salary
- from 38.500 € Gross/Year
- Location
- Graz
- Working Model
- Onsite
