Job
- Level
- Junior
- Job Field
- IT, Network
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Premstätten
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you lead problem management, manage critical incidents, oversee cost centers, and conduct regular status meetings with infrastructure teams to ensure smooth operations.
Job Technologies
Your role in the team
- Management of problem management, including external moderation and team improvement.
- Management of P1/P2 incidents and conducting 8D reports as well as lessons learned.
- Monitoring a specific cost center area regarding forecasts, orders, and invoices.
- Ensuring the proper separation of cost centers and compliance with SLAs.
- Management of upgrades for Windows 11 clients and servers, including IT OT Server PM, Windows Server, and Linux Server.
- Monitoring of daily operations and acting as the main point of contact for local technical services.
- Conduct regular status meetings with infrastructure teams (local and global).
- Collaboration with the global support team for transitions in the service center.
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Our expectations of you
Education
- Successfully completed studies in Computer Science, Electronics, or a related field.
Qualifications
- Familiarity with Windows and Linux server management, IT service management (e.g., ITIL), and ServiceNow.
- Knowledge in cost center management and license management.
- Strong knowledge in infrastructure management and technical services.
- Excellent problem-solving and incident management skills.
- Ability to coordinate and manage multiple tasks and projects.
- Strong communication and teamwork skills.
- Fluent English skills, German is an advantage.
Experience
- Proven experience in IT and OT solution management.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Food & Drink
Job Locations
Location Premstätten
Tobelbader Straße 30
8141
Austria
Topics that you deal with on the job
This is your employer
ams AG
We take sensing to the next level by providing a seamless interface between humans and technology. We enable our customers to create highly differentiated products that are smarter, safer, easier to use and more eco-friendly.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization, Trade, Internet, IT, Telecommunication
IT Infrastructure Support Engineer
- Location
- Premstätten
- Working Model
- Hybrid, Onsite
