Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 44.450 € Gross/Year
- Location
- Graz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will provide 2nd and 3rd level support for clinic and lab customers, analyze issues, install software, and conduct user training, while documenting in a ticket system and participating in software testing.
Job Technologies
Your role in the team
- 2nd- & 3rd-Level Support for our clinic and laboratory customers via phone, remote tools, and on-site.
- Analysis, reproduction, and resolution of issues as well as documentation in the ticket system.
- Installation, configuration, and regular updates of datalabX including interfaces.
- Training and consulting for users as well as the creation of user guides.
- Participation in testing new release versions and providing feedback to the development department.
- Close collaboration with project management and sales.
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Our expectations of you
Education
- Completed IT education (apprenticeship, HTL, FH, TU) or solid professional experience.
Qualifications
- Good knowledge of Windows / Linux, SQL databases, and networks.
- Enjoyment in error analysis and structured work, high service orientation.
- Excellent spoken and written German skills.
- Good English skills are an advantage.
Experience
- Experience in medical laboratory processes or LIS/LIMS environment, scripting or Java/C knowledge is a plus.
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Benefits
Work-Life-Integration
Job Locations
Location Graz
Steiermark
Austria
Topics that you deal with on the job
This is your employer
Bartelt Gesellschaft mbH.
Ihr kompetenter Laborausstatter und Partner für Laborgeräte, Laborbedarf, Chemikalien, Verbrauchsmaterial, Prozesstechnik, Service und Software.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Internet, IT, Telecommunication, Pharmaceutical Sector, Chemical Industry, Biotech
IT support specialist
- Salary
- from 44.450 € Gross/Year
- Location
- Graz
- Working Model
- Hybrid, Onsite
