Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.473 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle IT incidents and requests, provide telephone and written support, and create and maintain trouble tickets meticulously and with structure.
Job Technologies
Your role in the team
- You receive IT incident reports, questions, and change requests from our users.
- Provide telephone and written support - friendly, solution-oriented, and with a smile in your voice.
- Acts as an interface between 1st and 2nd level support.
- Create and process complex trouble tickets - structured, precise, and with attention to detail.
- Keeps our knowledge database up to date.
- You support new colleagues during onboarding and share your knowledge within the team.
- Bring your own ideas on how processes or workflows can be improved even further.
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Our expectations of you
Education
- A completed IT apprenticeship (e.g., IT/Computer Science apprenticeship, HTL or technical school) or experience in IT support / Customer Care.
Qualifications
- Career changers with an IT affinity are very welcome.
- Good knowledge of Microsoft operating systems, MS Office, and peripherals.
- Ideally, knowledge in the area of networks and Active Directory.
- German C1 & English B2 - you communicate clearly and confidently.
- Enjoyment in helping people and finding solutions together.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
PIDAS Österreich Gesellschaft m.b.H.
Graz
PIDAS is a service company that specializes in the establishment, optimization and operation of customer service organizations like IT help desks and customer care centers.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Champion - 1st Level
- Salary
- from 2.473 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid, Onsite
