Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Premstätten, Vasoldsberg
- Working Model
- Onsite
Job Summary
In this role, you lead problem management, handle critical incident management, and conduct root cause analyses. You also oversee cost center management and ensure upgrades for Windows and Linux servers.
Job Technologies
Your role in the team
- Lead problem management efforts, including external moderation and team improvements.
- Handle P1/P2 incident management and conduct 8D root cause analysis and lessons learned.
- Oversee a specific cost center regarding forecasting, purchase orders, and bills.
- Ensure proper cost center separation and adherence to SLAs.
- Manage upgrades for Windows 11 clients and servers, including IT OT Server PM, Windows Server, and Linux Server.
- Oversee daily operations and serve as the main partner for local technical services.
- Conduct regular status meetings with infrastructure teams (local and global).
- Collaborate with the global support team for service center transitions.
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Our expectations of you
Qualifications
- Successfully completed studies in Informatics, Electronics or a comparable field.
- Familiarity with Windows and Linux server management, IT Service Management (e.g., ITIL), and ServiceNow.
- Knowledge of cost center management and license management.
- Strong understanding of infrastructure management and technical services.
- Excellent problem-solving and incident management skills.
- Ability to coordinate and manage multiple tasks and Projects.
- Strong communication and team collaboration skills.
- Fluent English language skills, German is an advantage.
Experience
- Proven experience in IT and OT solution management.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Food & Drink
Job Locations
Location Premstätten
8141 Steiermark
Austria
Location Vasoldsberg
8076 Steiermark
Austria
Topics that you deal with on the job
This is your employer
ams AG
We take sensing to the next level by providing a seamless interface between humans and technology. We enable our customers to create highly differentiated products that are smarter, safer, easier to use and more eco-friendly.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization, Trade, Internet, IT, Telecommunication
IT Infrastructure Support Engineer
- Location
- Premstätten, Vasoldsberg
- Working Model
- Onsite
