Helpdesk Engineer Jobs in Austria

In this role, you will handle 1st and 2nd level support inquiries, manage tickets, coach new colleagues, and assist in rollout projects.

You are communicative, enjoy interacting with people, and love working with state-of-the-art IT equipment. As a member of our IT Helpdesk team, you will assist our users with all questions related to our IT equipment, prepare new hardware, or even deal...

IT First Level Support Primary contact person for IT questions Support of internal clients regarding support inquiries Creation of instructions for internal Service Desk documentation Acceptance, processing, and recording of IT requests in a ticketing...

As a technical expert in internet, digital cable TV, and telephony, you are the primary contact for our customers. Through your proposed solutions, you provide valuable assistance, which you carefully document in our activity management system. You act...

Technical and organizational leadership of a team of four first-level support staff. Organization and quality assurance of the IT helpdesk (ticket system, prioritization, escalation). Training, coaching, and professional development of team members....

IT security: Support and maintenance of the IT infrastructure, especially in the area of network technology and virtualization (Vmware). Project management: Support in the planning and implementation of IT projects. Documentation: Documentation of the...

Support and maintenance of the IT infrastructure, especially in the area of network technology and virtualization (Vmware). Support in the planning and implementation of IT projects. Documentation of the system landscape. Helpdesk support (1st and 2nd...

As a helpdesk employee (m/f/d) at PraKom Software GmbH, you are part of our software support team and support our customers with all questions and concerns about our ERP software VenDoc. Receiving and processing customer inquiries via telephone, email...