Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.700 € Gross/Month
- Location
- Linz
- Working Model
- Onsite
Job Summary
In this role, you are the primary point of contact for customers, handling service tickets, coordinating requests, and actively improving service processes in the education sector.
Your role in the team
- You are the first point of contact for our clients - and thus a crucial part of our service promise in the education sector.
- Whether it's a project request, product information, or an IT issue: you coordinate, prioritize, document, and ensure that concerns are resolved quickly and professionally.
- You work closely with internal departments and actively contribute to the further development of our service quality.
- Clear, defined working hours provide structure and predictability — in an environment that is both diverse and meaningful.
- 1st level support for our entire project, product, and IT landscape.
- Acceptance, analysis, and processing of service tickets.
- Coordination and forwarding to internal departments.
- Processing of orders and requisitions as well as preparation of offers.
- Maintenance and management of databases.
- Active participation and improvement of our service processes - because moments of happiness for the customer matter.
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Our expectations of you
Education
- Completed commercial or technical training, preferably also re-entrants with relevant practical experience.
Qualifications
- Very good spoken and written German skills.
- Proficient in MS Office and common operating systems.
- Driver's license B.
- Strong service and customer orientation.
- Strong communication skills and enjoyment of direct contact.
- Structured, analytical working style.
- Ability to prioritize and coordinate different concerns.
- Enthusiasm, innovative spirit, and high sense of responsibility.
- Team player with a passion for cross-departmental collaboration.
Experience
- Experience in service, support, or helpdesk roles.
- Experience with ticketing systems is desirable.
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What we offer
- Meaningful activity in the educational environment.
- Versatile, diverse range of tasks with pedagogical and technical demands.
- Participation in future-oriented educational projects.
- Clear working hours with good planning.
- Modern working environment in a central location in Linz.
- Excellent public transportation connections, parking available subject to availability.
- Social benefits: coffee, tea, soft drinks, fresh fruit, partnerships, and discounts.
- A motivated, dynamic team looking forward to strengthening.
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Benefits
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
Education Group GmbH
Linz
Education Group is a leading center of education with an innovative character, high media competence and pedagogical know-how before a solid technical background.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Education System
Service Helpdesk
- Salary
- from 2.700 € Gross/Month
- Location
- Linz
- Working Model
- Onsite
- Diversity
- Open for all genders
