Job
In this role, you are the primary point of contact for customers, handling service tickets, coordinating requests, and actively improving service processes in the education sector.
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Your role in the team
- You are the first point of contact for our clients - and thus a crucial part of our service promise in the education sector.
- Whether it's a project request, product information, or an IT issue: you coordinate, prioritize, document, and ensure that concerns are resolved quickly and professionally.
- You work closely with internal departments and actively contribute to the further development of our service quality.
- Clear, defined working hours provide structure and predictability — in an environment that is both diverse and meaningful.
- 1st level support for our entire project, product, and IT landscape.
- Acceptance, analysis, and processing of service tickets.
- Coordination and forwarding to internal departments.
- Processing of orders and requisitions as well as preparation of offers.
- Maintenance and management of databases.
- Active participation and improvement of our service processes - because moments of happiness for the customer matter.
Our expectations of you
Education
- Completed commercial or technical training, preferably also re-entrants with relevant practical experience.
Qualifications
- Very good spoken and written German skills.
- Proficient in MS Office and common operating systems.
- Driver's license B.
- Strong service and customer orientation.
- Strong communication skills and enjoyment of direct contact.
- Structured, analytical working style.
- Ability to prioritize and coordinate different concerns.
- Enthusiasm, innovative spirit, and high sense of responsibility.
- Team player with a passion for cross-departmental collaboration.
Experience
- Experience in service, support, or helpdesk roles.
- Experience with ticketing systems is desirable.
What we offer
- Meaningful activity in the educational environment.
- Versatile, diverse range of tasks with pedagogical and technical demands.
- Participation in future-oriented educational projects.
- Clear working hours with good planning.
- Modern working environment in a central location in Linz.
- Excellent public transportation connections, parking available subject to availability.
- Social benefits: coffee, tea, soft drinks, fresh fruit, partnerships, and discounts.
- A motivated, dynamic team looking forward to strengthening.
Benefits
Work-Life-Integration
Food & drink
Job locations
About your employer
Education Group is a leading center of education with an innovative character, high media competence and pedagogical know-how before a solid technical background.
- Established Company
- Onsite
- Education System
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