Job
In this role, you are the first point of contact for IT issues, handling support tickets related to software, hardware, and network; you document solutions and support IT projects and processes.
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Job technologies
Your role in the team
- First-Level Support – You are the first point of contact for our employees when they experience IT issues with software, hardware, or networks, via phone, email, or ticketing system.
- You reliably handle support tickets, document the solutions, and ensure that requests are processed efficiently and promptly.
- Escalate complex incidents to the IT team’s 2nd- or 3rd-level support.
- Contribute to and support IT projects, rollouts, or the introduction of new digital solutions across the company.
- You support IT management with administrative tasks.
- You contribute to the further development of IT processes and internal standards.
Our expectations of you
Education
- Completed IT training (IT apprenticeship, technical school, HTL or university of applied sciences).
Qualifications
- Very good written and spoken German skills.
- Good knowledge of networking and experience working with Linux.
- Structured, reliable, and independent working style.
- Excellent teamwork skills and a high level of commitment and initiative.
Experience
- Very good knowledge of Microsoft Windows operating systems, including experience with PowerShell and Microsoft Office applications.
What we offer
- A modern company with traditional values.
- Flat hierarchies and open communication.
- Personally onboarding new employees.
- Established internal and external professional development opportunities.
- Paid lunch break for working hours exceeding 6 hours.
- An additional 2 vacation days per year.
- An additional week of vacation starting at age 43.
- Affordable, high-quality lunch.
- Climate Ticket Styria or travel allowance.
- Paid parking.
- Secure, covered bicycle parking area.
- Comprehensive workplace health management.
- A wide range of services offered by the works council and employee discounts.
- State-certified family-friendly employer.
Benefits
Work-Life-Integration
Higher take-home pay
Job locations
About your employer
We are a nonprofit acute hospital located in the heart of Graz. With 197 beds, we contribute to health care services in Styria. We have five medical departments (internal medicine, otolaryngology, surgery, anesthesia and pain therapy as well as an institute for radiology). With all functional areas and administrative offices currently employing around 460 employees, the Elisabethinen Hospital is a major employer in our community.
- Established Company
- Onsite
- Healthcare, Social Sector
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