Job
In this role, you handle technical trouble tickets in 1st and 2nd level support, assist users with software and system inquiries, and document support cases in a ticketing system.
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Your role in the team
- Qualified technical support for our partners and customers.
- Receipt and processing of fault reports in 1st and 2nd level support.
- Recording and documenting support cases in the ticket system.
- Analysis and troubleshooting of hardware and software issues via remote support.
- Support with application and system questions as well as user consulting.
Our expectations of you
Qualifications
- Solid IT knowledge in the areas of operating systems, networks, databases, and applications.
- Technical understanding in the field of industrial electronics and network technology.
- Analytical and solution-oriented approach to technical issues.
- Independent, systematic, and meticulous work.
- Strong team skills as well as a professional approach to different contacts and internal departments (e.g., Development, RMA, Product Management).
- Good knowledge of English, both written and spoken.
What we offer
- A secure and long-term job in an expanding and internationally active technology company headquartered in Nüziders.
- A challenging role with personal responsibility and opportunities for personal development.
- A structured onboarding process with comprehensive training.
- An attractive working environment with excellent conditions and voluntary social benefits in a collegial team.
Benefits
Health, fitness & fun
Work-Life-Integration
Job locations
About your employer
Brunnenfeld, Nüziders
Since its founding over 30 years ago in the Austrian ski town of Schruns, the high-tech company has been dedicated to person identification and is considered a pioneer in contactless electronic access control and timekeeping.
- 1982
- Established Company
- Onsite
- Electronics, Automatization
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